Operating Statistics - 2014
The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.
17. Crisis Link
- Crisis Link is a program available on every subway platform. It’s designed to encourage anyone contemplating suicide to use the payphone at the Designated Waiting Area at each platform. The direct-dial button connects callers with a trained counsellor at the Distress Centres of Toronto.
- The TTC, in partnership with Distress Centres and Bell Canada, provides Crisis Link to offer hope to those at risk of suicide.
- The phone call is free and confidential. Counsellors will talk with the caller and assess the risk to the individual who is considering suicide. Distress Centres staff will contact the TTC’s Transit Control Centre to implement the appropriate measures to ensure the individual remains safe.
- In 2012, Crisis Link earned the TTC a Corporate Leadership Award from the Canadian Urban Transit Association. In 2011, the TTC received the Arnold Devlin Community Service Award, presented by the Ontario Association for Suicide Prevention, in recognition of its suicide prevention programs: Crisis Link, Gatekeeper and Acute Psychological Trauma.