Contact us

Please feel free to contact us by phone, online or in-person at our Customer Service Centre.

Please be advised that the Customer Service Centre Office (CSCO) at 1900 Yonge Street, above Davisville Station, is open with modified hours of operation (Monday to Friday 8:30 a.m. to 4:30 p.m.). Only two customers will be permitted in the office at a time. Customers must wear a face covering or mask when visiting the office. 

The Customer Service line at 416-393-3030 and Telecommunication Relay Service are open daily 7 a.m. to 10 p.m. (effective September 5, 2021).

  • Information on fares, routes, schedules and service

    • 416-393-4636 (INFO), Automated information available 24 hours daily. 
    • Operator-assisted service is available from 8 a.m. to 6 p.m. daily, except statutory holidays.
    • Telecommunications Relay Service number 1-800-855-0511, Daily, 8 a.m. to 6 p.m.; except statutory holidays.
    • Elevator Service Status Line, 416 539-5438 (LIFT). 24 hours a day, seven days a week.
  • Compliments, Complaints and Suggestions

    On-line:  Compliments, Complaints and Suggestions

    By Mail:

    Toronto Transit Commission
    1900 Yonge Street
    Toronto, Ontario  M4S 1Z2 

    Telecommunications Relay Service number: 1-800-855-0511

    • Relay service is available 24 hours a day, 7 days a week. TTC hours of operation will depend on the TTC department/section being contacted.

     Customer Service, by phone:  416-393-3030

    • Available from 7 a.m. to 10 p.m. daily, except statutory holidays.

    Customer Service Centre Office (CSCO), in person: 

    • 1900 Yonge Street, Toronto (Above Davisville station)
      • Temporarily reduced hours on weekdays from 8:30 a.m. to 4:30 p.m., except statutory holidays. 

    Wheel-Trans Compliments, Complaints or Suggestions:

  • Elevator Service Status Line

    Telephone:  416-539-5438 (LIFT)

    • Available 24 hours-a-day, seven days-a-week
  • Main Switchboard 

    Telephone:  416-393-4000

     • Monday to Friday, 8:00 a.m. to 4:00 p.m

  • Claims

    Telephone:  416-393-3879

  • Lost Articles

    Contact the Lost Articles Office at 416-393-4100, Monday to Friday, between 8 p.m. to 5 p.m. and on the phone from 12 p.m. to 5 p.m. (except statutory holidays) 

    Telecommunications Relay Service number: 1-800-855-0511

  • Multilingual Services

    Telephone:  416-393-4636

    • 8 a.m. to 6 p.m. daily, except statutory holidays
    • Transit information in more than 80 languages. Press “0”, and ask the telephone operator for your language in its English name.
  • Streetcar and Bus Charters

    Telephone:  416-393-7880

    • 8:30 a.m. to 4:30 p.m., Monday to Friday


  • Wheel-Trans (Customer Service)

    Telephone:  416-393-4111

  • Wheel-Trans (Reservations)

    Telephone:  416-393-4222


Corporate information

Frequently searched phone numbers and email addresses

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