Operating Statistics - 2016

The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.

10. 2016 at a Glance

  • January 3: Subway service started at 8 a.m. on Sundays, one hour earlier than the traditional 9 a.m. Sunday start time.
  • January 3: Five new express bus routes announced to start operating in March, making it easier and quicker for TTC customers to get to where they need to go, including the 185 Don Mills, 199 Finch Rocket, 188 Kipling South Rocket, 24E Victoria Park Express and 186 Wilson Rocket.
  • February 4: The TTC unveiled its 2016 Customer Charter containing 35 time-bound commitments to increase accessibility, and improved service reliability and customer service. It was the TTC’s fourth charter announcement.
  • February 25: Marks the 50th anniversary of the official opening of the Bloor-Danforth Subway, from Keele to Woodbine. Formal ceremonies 50 years ago saw Prime Minister Lester B. Pearson and Ontario Premier John P. Robarts in attendance at Yonge Station.
  • March 10: Main Street Station became the first station in the subway system to get modern, paddle-style gates when the main entrance was equipped with eight bi-directional fare gates, six of which were PRESTO-enabled.
  • April 7: Federal Minister of Infrastructure and Communities, Amarjeet Sohi, toured Harvey Shop to announce the first phase of federal funding to upgrade and improve public transit systems across Canada. The dollars would be allocated on the basis of ridership to support the largest systems that have not been able to fund essential state-of-good-repair projects.
  • May 6: Prime Minister of Canada, Justin Trudeau, pledged up to $840 million in public transit funding for Toronto during a visit to Greenwood Shop.
  • May 28: TTC Chair Josh Colle and Beaches-East York MPP Arthur Potts officially opened Leslie Barns as part of TTC’s Doors Open event. The new carhouse features a green roof, state-of-the-art streetcar simulator training room and a substation and a storm water management pond.
  • May 30: Toronto Rockets trains replaced T-1 trains in revenue service on Line 4 Sheppard.
  • June 6: Ontario Premier Kathleen Wynne, Ontario Transportation Minister Steven Del Duca; Spadina-Fort York MP Adam Vaughan, York Region Chairman/CEO Wayne Emmerson and TTC Chair Josh Colle marked the completion of track installation for the Toronto-York Spadina Subway Extension underground at Vaughan Metropolitan Centre Station.
  • June 19: The TTC introduced the 514 Cherry streetcar into revenue service, providing congestion relief to the nearly 65,500 daily riders along King Street – the TTC’s busiest surface route. The new 514 service connects Cherry Street and the West Don Lands area in the east to Dufferin Street and the Liberty Village area in the west.
  • August 23: Federal Finance Minister Bill Morneau and Toronto Mayor John Tory visited St Clair West Station to jointly announce hundreds of millions of new dollars for the TTC’s capital program through Phase 1 of the long-term Public Transit Infrastructure Fund (PTIF).
  • September 28: The TTC Board approved the TTC’s Stations Transformation Program. As part of the Five-Year Corporate Plan to modernize the TTC, the transformation plan will see the overhaul of station design and role as the TTC nears the full implementation of PRESTO. It will also include the introduction of a multi-functional, customer-focused and mobile Customer Service Agent role in place of the Station Collector role, starting mid-2017.
  • October 9: The first train with one crew member entered revenue service on Line 4 Sheppard, officially starting One-Person Train Operation (OPTO). With OPTO technology, Subway Operators drive the train and operate its doors from the lead cab, with a Subway Guard no longer be onboard.
  • November 4: The TTC announced that it was named winner of the Best Diversity Program, a national award for outstanding achievement in diversity, awarded by Canadian HR Reporter and Thomson Reuters Canada Limited. In 2015, the TTC renewed its commitment to diversity and inclusion by centralizing and expanding the role of its Diversity and Human Rights Department to clearly define a strategy to achieve diversity and inclusion goals across the organization.
  • December: Ossington Station became the TTC’s 35th accessible station with its two elevators entering service. The TTC now has a total of 88 elevators in service. The Easier Access Phase 3 Project will make all remaining subway/rt stations accessible by 2025.
  • December 22: The entire TTC network is PRESTO ready, with at least one entrance at every subway station with PRESTO, and all buses, streetcars and Wheel-Trans buses.
  • December 31/January 1, 2017: For the fourth consecutive year, the TTC offered free New Year’s Eve rides courtesy of Corby Spirit and Wine.
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