Operating Statistics - 2016

The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.

3. Wheel-Trans

As a division of the TTC, Wheel-Trans is responsible for door-to-door accessible transit service for people with physical functional mobility limitations who have the most difficulty using conventional transit services. Service is provided 24 hours beyond city limits to the airport, and to established boundary transfer points in order to co-ordinate trips with other accessible door-to-door transit services within the Greater Toronto Area.

2016 2015 Increase/(Decrease)
Passenger Trips1 3,881,094 3,487,526 393,568
Average Daily Trips1 10,604 9,555 1,049
Kilometres Operated1 26,578,052 23,950,607 2,627,445
Scheduled Vehicle Service Hours1 1,103,366 1,009,518 93,848
Revenue Vehicles1 591 558 33
Number of Active Registrants* 41,259 45,127 (3,868)

Community Bus

Accessible, fixed-route bus service primarily focused on individuals who have some difficulty accessing the conventional transit system. Wheel-Trans registrants and seniors comprise the majority of customers served. However, all individuals are eligible for the service.

2016 2015 Increase/(Decrease)
Passenger Trips 47,718 47,807 (2,089)
Average Daily Trips2 175 183 (8)
Kilometres Operated 152,628 152,236 (608)
Scheduled Vehicle Service Hours 10,228 10,269 (41)
Revenue Vehicles 7 7 0
Number of Routes 5 5 0
  1. Includes contract vehicles (includes 210 accessible taxis and 150 sedan taxis operating during peak hours).
  2. Community Bus does not operate on weekends or holidays.

* Customers who have used Wheel-Trans at least once in 2016 (as per Auditor General’s new definition).

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