Operating Statistics - 2016
15. Crisis Link
- Crisis Link is a program available on every subway platform. It’s designed to encourage anyone contemplating suicide to use the payphone at the Designated Waiting Area at each platform. The direct-dial button connects callers with a trained counsellor at the Distress Centres of Toronto.
- The TTC, in partnership with Distress Centres and Bell Canada, provides Crisis Link to offer hope to those at risk of suicide.
- The phone call is free and confidential. Counsellors will talk with the caller and assess the risk to the individual who is considering suicide. Distress Centres staff will contact the TTC’s Transit Control Centre to implement the appropriate measures to ensure the individual remains safe.
- In 2012, Crisis Link earned the TTC a Corporate Leadership Award from the Canadian Urban Transit Association. In 2011, the TTC received the Arnold Devlin Community Service Award, presented by the Ontario Association for Suicide Prevention, in recognition of its suicide prevention programs: Crisis Link, Gatekeeper and Acute Psychological Trauma.
The TTC is committed to protecting the safety and health of its workers, its customers, the public living in the communities in which it operates, and to the protection of the environment. The TTC will conduct its business to systematically identify and control safety, health and environmental risks.