Access - Spring 2026

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Message from the Head of Wheel-Trans

The year is off to a great start for Wheel-Trans! In January, the election for the TTC’s Advisory Committee on Accessible Transit (ACAT) was held. Sophie Petrillo was elected as ACAT Chair for 2026, and Debbie Gillespie and Paul Cross were elected Vice-Chairs. Congratulations to the executive committee members, and a warm welcome to all the members of the 2026 committee. I look forward to working together toward our shared goal of providing accessible, inclusive transit for the people of Toronto.

Later this year, we will introduce improvements to the Wheel-Trans Interactive Voice Response (IVR) system. This will enhance your experience with the automated trip booking and call management systems and provide a single contact number for all Wheel-Trans phone lines. We will also begin replacing and upgrading the computer systems on board our buses and continue upgrading our reservations, scheduling, and dispatch software to enhance service reliability. In addition, we will begin a pilot of battery-electric buses and smaller electric vehicles (sedans) and introduce them into our fleet, aligning with the TTC’s Zero Emissions Fleet Strategy.

As Toronto hosts the FIFA World Cup in the summer, we are excited to provide accessible transit for visitors from around the world and are diligently planning to ensure regular service is not affected.

Lastly, Wheel-Trans will begin operations at a satellite facility in the city’s west end in the fall. The current Wheel-Trans facility at 580 Commissioners Street will continue to operate as is. The additional facility will reduce the amount of time our vehicles spend on the road commuting to west-end locations. We also expect this will improve our on-time performance and allow us to better meet customer trip demand.

I wish you a wonderful spring season and look forward to a great year ahead!

Pamela Watson
Acting Head, Wheel-Trans

Wheel-Trans access for visitors to Toronto

Visitors to Toronto with access to a para-transit service in their home province/country can access the TTC Wheel-Trans Service for up to 30 days without having to apply to Wheel-Trans, provided they complete the following steps:

• The visitor should request access to Wheel-Trans service by contacting Wheel-Trans Customer Service at 416-393-4111 or by email at WTCS@ttc.ca, at least 7 days before arriving in Toronto.
• The visitor’s home transit service needs to send the visitor’s account details and eligibility information to Wheel-Trans at least 5 days before arriving in Toronto.
• Wheel-Trans will use the received information to create a temporary account for the visitor, which will enable them to use the Wheel-Trans service for up to 30 days.

For any questions or concerns, please contact Wheel-Trans Customer Service at 416-393-4111 or by email at WTCS@ttc.ca.

For information on how to pay your fare on Wheel-Trans vehicles, visit the Wheel Trans Fare Payment Policy page.

TTC opens Line 6 Finch West LRT and Line 5 Eglinton LRT

Line 6 Finch West LRT

Line 6 Finch West LRT opened for TTC customers on December 7, 2025. This line serves 18 stops along Finch Ave. W., running between Finch West Station on Line 1 Yonge-University and Humber Polytechnic’s North Campus. Light Rapid Transit (LRT) vehicles serve underground and above-ground stations. The on-street LRT platforms are located in the middle of the road, and transit-priority signals at intersections enable faster service.

In addition to connecting with TTC Line 1, Line 6 Finch West offers convenient connections to TTC bus routes and regional transit services, including GO Transit, MiWay, York Region Transit, and Brampton Züm.

Fifteen fully accessible trains operate during the weekday morning and afternoon rush hours, with service every 6.5 minutes. At all other times, including weekends, trains arrive approximately every 10 to 12 minutes.

Further, the names of two existing TTC stations have officially changed on December 7. Eglinton West Station has become Cedarvale Station, while Dundas Station has become TMU Station. Line 1 trains are now announcing arrival at the stations with their new names.

Changes have been made to signage, maps and other TTC wayfinding information to reflect the new names.

For more information, please visit ttc.ca/Line6.

Line 5 Eglinton LRT

Line 5 Eglinton LRT began introductory service on February 8, 2026. The line includes 25 stations and stops between Mount Dennis (Weston Road) and Kennedy Station and offers convenient connections to:

• 68 bus routes
• Line 1 Yonge-University (Line 1) at Cedarvale and Eglinton stations
• Line 2 Bloor-Danforth (Line 2) at Kennedy Station
• GO Transit (Kitchener Line) and UP Express at Mount Dennis Station
• GO Transit (Stouffville Line) at Kennedy Station

Hours of operation

Line 5 Eglinton Light Rail Transit (LRT) service launched under phased “soft opening” conditions and operates until 11 p.m. nightly:

• Monday to Saturday – 5:30 a.m. to 11 p.m.
• Sundays – 7:30 a.m. to 11 p.m.
• Holidays – 5:30 a.m. to 11 p.m.

Line 5 Eglinton Shuttle Bus service operates nightly from 10 p.m. to 1:20 a.m., replacing Line 5 LRT service. Line 5 Shuttle Bus service will pick up and drop off customers inside of Kennedy, Eglinton, Cedarvale and Mount Dennis bus terminals as they would under normal shuttle bus operations.

At all other stations, the Line 5 Shuttle Bus service will serve on-street stops located near Line 5 LRT stations along the Eglinton Avenue corridor.

For more information, please visit ttc.ca/Line5.

Family of Services (FOS) trips are now more direct and convenient

Family of Services trips are now simpler and more direct, with fewer transfers to conventional TTC services (subway, streetcar, LRT and buses).

This enhancement to FOS trip scheduling will ensure a smoother, simpler journey to your destination. We encourage all customers to experience FOS travel and share your feedback with Wheel-Trans Customer Service by emailing WTCS@ttc.ca or by calling 416-393-4111.

If you want to learn how to travel on the TTC conventional transit, our Travel Training team is here to support you. You can contact the Travel Specialists at traveltraining@ttc.ca or 416-472-2393 for personalized support and to gain confidence when using conventional transit.

Have you used the Wheel-Trans Self-booking Website and mobile app?

The Wheel-Trans Self-booking Website (SBW) and Wheel-Trans mobile app offer the fastest ways to book or cancel your Wheel-Trans trips, any day, any time, at your fingertips. There is absolutely no wait time, and these online methods offer a variety of features such as tracking your vehicle location as you wait, saving your favourite drop-off/ pick-up locations and receiving important service announcements from Wheel-Trans.

To learn how to use the Self-booking Website or the mobile app, please call Wheel-Trans Customer Service at 416-393-4111.

Alternatively, you can watch the Wheel-Trans Self-booking Website Video Tutorial on the Toronto Transit Commission YouTube channel for step-bystep video instructions on how to use the website to instantly book or cancel your rides.

Visit the Wheel-Trans Mobile App page on ttc.ca for step-by-step video instructions on how to use the mobile app to instantly book or cancel your rides.

Fair Pass Transit Discount Program

The City of Toronto’s Fair Pass Transit Discount Program is a poverty-reduction initiative that helps make the TTC and Wheel-Trans more affordable for low-income Toronto residents. The Fair Pass discount is programmed on a PRESTO card, saving cardholders 36% on TTC single adult fare rides, including Wheel-Trans, and 21% on TTC adult monthly passes.

To be eligible for the discount, you must:

• live in the City of Toronto;
• be 20-64 years old;
• meet the program’s definition of low-income, and;
• have a PRESTO card. Learn more and apply online at toronto.ca/transitdiscount.

If you have any other questions, please contact the Wheel-Trans Customer Service by phone at 416-393-4111 or email at WTCS@ttc.ca.

Do you want to participate in Wheel-Trans customer service surveys?

As an existing Wheel-Trans customer, if you want to participate in Wheel-Trans customer service surveys, please provide your consent to the TTC to share your limited personal contact information with a third party under contract with the TTC to carry out Wheel-Trans customer service surveys. No medical information will be shared with the third party.

Log into your account on the Wheel-Trans Self-booking Website and “Opt-in” to provide consent. You can change your preference anytime under “My Profile and Settings.”

Your participation in the surveys is crucial to improving Wheel-Trans service and helping us provide an enhanced customer experience.

Latest accessible stations as part of the TTC’s Easier Access Program

With the additions of Lawrence, Warden, Summerhill and Greenwood Stations, 64 of 70 TTC subway stations are now accessible. All but one of the other remaining stations are planned to become accessible in 2026 (College, Museum, Spadina, King and Islington Stations). Construction at the final station, Old Mill, is expected to be completed in 2028.

For information on the TTC’s Easier Access Program, please visit ttc.ca/accessibility/easier-access-program-schedule.

For the latest information on planned maintenance of elevators and escalators, please visit ttc.ca/service-advisories/accessibility.

Lawrence Station

Lawrence Station is now accessible, with two new elevators in service. These upgrades make it easier for customers using mobility devices, families with strollers, seniors, and anyone who benefits from barrier-free travel to move throughout the station.

The new elevators provide connections from:

• Street-level to the concourse
• Concourse to both the bus terminal and the line 1 subway platform
• You can find details about accessibility features and other station improvements at ttc.ca/about-the-ttc/projects-and-plans/ LawrenceStation.

Warden Station

Warden Station is now fully accessible with two new elevators. The new elevators provide accessible connections between:

• Passenger pick-up/drop-off (street level) and the station concourse
• Station concourse and the subway platform

Although the elevators are now open, work is ongoing at Warden Station. Construction of a new permanent accessible bus terminal is underway and is scheduled for completion by the end of 2027. Customers can continue to use the current temporary accessible bus loop which remains outdoors and located on street.

To help with trip planning and finding alternatives during this work, please visit ttc.ca/about-the-ttc.ca/ projects-and-plans/Warden.

Summerhill Station

As of December 31, 2025, the Summerhill Station elevators are now in service. Restoration and finishing work on the sites are still ongoing. The project provides a barrier-free path to all levels of the station and includes the installation of:

• Two elevators.
• Automatic sliding doors
• Accessible fare gates
• Improved signage

For more information, please visit ttc.ca/about-thettc/ projects-and-plans/Summerhill-Station.

Greenwood Station

Greenwood Station is now accessible with two new elevators. Greenwood Station became TTC’s 64th accessible station. Two new elevators connect to the westbound and eastbound Line 2 subway platforms. Updates at the station include:

• Two elevators to access eastbound and westbound platforms
• Automatic sliding station entry doors
• Improved signage
• CCTV – Security cameras along the accessible pathway with the reopening of the bus loop, the 31 Greenwood bus resumes regular service to Greenwood Station. Restoration and finishing works at the station are ongoing.

For more information, please visit ttc.ca/about-the-ttc/projects-andplans/ Greenwood-Easier-Access.

Eligibility re-registration for Wheel-Trans service

Customers who were registered with Wheel-Trans prior to January 1, 2017, are required to submit a new Wheel-Trans application to re-register. You can do this by visiting the Wheel-Trans Self-Registration Portal or by contacting Wheel-Trans Customer Service by phone at 416-393-4111 or via email at WTCS@ttc.ca.

How do I know if this applies to me?

If you are unsure of whether you have to re-register for Wheel-Trans, you can contact a reservationist before booking your ride by phone at 416-393-4222 or via email at WTCS@ttc.ca.

Take the TTC to FIFA World Cup 2026™

Toronto is welcoming the world for FIFA World Cup 2026™, and the TTC is thrilled to help get fans to the action as they cheer on teams in six matches at Toronto Stadium (at Exhibition Place) and festivities at the FIFA Fan Festival™ Toronto at Fort York National Historic Site and The Bentway.

Toronto is one of the most multicultural cities in the world, represented by more than 200 nationalities. Canada’s largest city is one defined by its diversity, distinct neighbourhoods, renowned food scene and vibrant festive gatherings that help connect communities.

From kickoff to the final whistle, the TTC is here to get you where you need to go, offering enhanced and expanded service on match days to and from Toronto Stadium and FIFA Fan Festival™ Toronto.Additional staff and special events ambassadors will also be stationed at key locations throughout the city, ready and waiting to help get you to where you need to go.

For Wheel-Trans customers travelling to Toronto Stadium and FIFA Fan Festival™ Toronto, on-demand Wheel-Trans service will be available throughout the tournament and trips can be prebooked up to seven days in advance.

Please note: Finalized service schedules for match days and non-match days will be posted closer to the start of the tournament.

Toronto Match Schedule

Friday, June 12 at 3 p.m.	Canada vs. Bosnia and Herzegovina (Group B)
Wednesday, June 17 at 7 p.m.	Ghana vs. Panama (Group L)
Saturday, June 20 at 4 p.m.	Germany vs. Côte d’Ivoire (Group E)
Tuesday, June 23 at 7 p.m.	Croatia vs. Panama (Group L)
Friday, June 26 at 3 p.m.	Senegal vs. Iraq (Group I)
Thursday, July 2 at 7 p.m.	Round of 32 (Group K Runner-up vs. Group L Runner-up

 

TTC’s Travel Training Program

New: Travel Training videos for buses, streetcars and subways are now available on the Toronto Transit Commission YouTube channel. The short videos give customers an overview of the Travel Training program and what to expect when you sign up for a training session with a TTC Travel Training Specialist.

For customers

Since 2017, Wheel-Trans has been offering a free Travel Training program for all Wheel-Trans customers who want to learn how to travel safely and independently on the TTC’s accessible conventional transit (bus, streetcar and subway). The Travel Training specialist plans a personalized route, considering the accommodations the customer may need, and accompanies them on their journey.

Through the Travel Training sessions, customers learn how to:

• identify accessible routes
• locate and use accessibility features at TTC stations and on vehicles
• safely travel on vehicles with or without mobility devices
• use the PRESTO fare payment system
• interpret TTC maps and signage

Wheel-Trans customers can participate in the Travel Training program by emailing traveltraining@ttc.ca or calling 416-472-2393. For more information, visit the Travel Training page on ttc.ca.

Message from the ACAT Chair

As we said goodbye to 2025 to welcome the new year, a similar transition took place at ACAT. We said farewell to several hardworking and dedicated ACAT members whose commitment, insight, and passion helped strengthen accessible transit across TTC. Their contributions have made a lasting impact, and we extend our sincere appreciation for their service. At the same time, we are pleased to welcome our new committee members and thank each of them for volunteering their time and expertise. Their voices and experiences will help shape a more accessible future for all TTC customers.

The start of every year is always a busy and exciting period for ACAT, as it includes the election of the new Executive Committee. I am honoured to have been selected to serve as ACAT Chair for 2026, and I look forward to working alongside our two Vice-Chairs, Debbie Gillespie and Paul Cross, to continue to advance ACAT’s goals.

To support our efforts, the TTC’s Access, Equity and Inclusion team provided training to both new and returning ACAT members on intersectionality, unconscious bias and anti-racism strategy. This annual training reinforces the standards and expectations that guide our work and ensures our committee is well-equipped to provide informed, meaningful recommendations.

This is also the time when ACAT’s four subcommittees, Wheel-Trans Operations, Communications, Strategy & Planning, and Design Review, are formally constituted. These subcommittees play a vital role in strengthening TTC’s accessibility initiatives as outlined in the Five-Year Accessibility Plan. Over the years, ACAT recommendations have contributed to significant improvements in service delivery. This includes continuing with subway station retrofits, accessibility education for customers, frontline staff training, and enhancements to Wheel-Trans policies and programs. We are proud of these accomplishments and look forward to building on this progress in the months ahead.

The City of Toronto’s 2025–2029 Disability Inclusion Action Plan highlights that more than 570,000 people with disabilities and 470,000 seniors call Toronto home. With such a large and diverse population relying on accessible transportation, the need for reliable, barrier-free transit has never been more important. Our work ensures that all Torontonians, regardless of age or ability, can fully participate in all our city has to offer.

I am excited for the year ahead and grateful for the opportunity to work with my fellow committee members, TTC staff and leadership, and the TTC Board of Directors as we continue to improve accessibility across TTC. Together, we will keep moving accessibility forward.

Sophie Petrillo
ACAT Chair (2026)