Answers to your questions about TTC and COVID-19
Masks and face coverings
Why is the TTC making face masks or face coverings mandatory?
Is anyone exempt from having to wear a face mask or face covering while on the TTC?
When did it become mandatory to wear a face mask or face covering while on the TTC?
Will the TTC be providing a face mask or face covering to customers?
What if I don’t have a face mask or face covering, will I still be allowed to ride the TTC?
Is it mandatory to wear a face mask or face covering for my whole TTC trip?
Is it mandatory to wear a face mask or face covering in the TTC even if physical distance can be maintained?
What is the TTC doing about customers who aren’t complying with the mandatory face mask/ face covering rule?
Can I wear a face shield instead of a mask?
When will TTC return to 100 per cent of service?
What is the TTC’s plan to provide faster shuttle services when there are subway disruptions and what guidelines will be followed to avoid overcrowding inside and outside the stations?
Are early subway closures going to continue?
Will the TTC be changing its service?
All 140-series Downtown Express routes, where needed.
The 176 Mimico GO and 508 Lake Shore service, as needed.
What if I don’t have a PRESTO card or PRESTO Ticket?
Why are there seat decals on vehicles?
What happens if someone sits on a seat with a decal?
Where can I get information and updates on the COVID-19?
Are TTC customers safe to travel on the TTC?
Will the TTC clean vehicles more often? What is the frequency?
What is the TTC doing to help keep customers and employees safe? Especially when there may be a number of people on a vehicle at one time.
I’m not feeling well and need to go to the hospital. Should I take transit?
How does TTC coordinate with Toronto Public Health?
Is TTC coordinating with other transit agencies on safety measures?
What precautions are being taken to protect our Wheel-Trans operators who come into very close contact with customers?
Where can I go to get the latest updates on COVID-19 and recommended safety measures?
Can I book Wheel-Trans to go to the hospital or a COVID-19 testing facility?
Are Wheel-Trans operators and contracted sedan taxis drivers still accepting cash, TTC tickets or tokens?
Can I still visit the TTC’s Customer Service Centre at Davisville Station for help?
If I lose something how do I find it? Is your Lost Articles office still open?
Is the TTC Photo ID Centre open?