Severe Weather Policy
TTC Wheel-Trans is committed to delivering safe, on-time services. TTC Wheel-Trans’ ability to deliver service could be impacted by severe weather events such as significant rain, snow or ice accumulation.
The purpose of this policy is to outline the rules and guidelines around travelling during severe weather conditions. It also sets out the responsibilities of TTC Wheel-Trans and TTC Wheel-Trans customers in these circumstances.
The policy applies to all registered customers of Wheel-Trans.
TTC Wheel-Trans staff, including contracted service providers is responsible for following this policy. TTC Wheel-Trans Supervisors and Managers are responsible for ensuring this policy is followed correctly.
Severe weather is applicable to a broad range of weather-related disruptions, including (but not limited to) storms, heavy rainfall, flooding, major accumulation of snow and ice and extreme cold or heat. In the event of severe weather contingency, TTC Wheel-Trans will issue an alert on the RideLine (Interactive Voice Response), on TTC Wheel-Trans’ website ttc.ca/wheeltrans and on the trip booking website mywheel-trans.ttc.ca.
- Only events declared by Wheel-Trans as “Severe Weather” are considered severe weather conditions. In these circumstances, Wheel-Trans will issue service alerts on the RideLine (Interactive Voice Response), on TTC Wheel-Trans’ website ttc.ca/wheeltrans and on the trip booking website mywheel-trans.ttc.ca.
- During severe weather conditions, Wheel-Trans recommends that customers to cancel all non-essential trips. Customers will not have to use any life-happens points for cancellations on severe weather days.
- During severe weather conditions, it is the responsibility of the customer to check service alerts and public notices issued by the TTC prior to their trip. If transferring to another transit agency, the customer is responsible to check service alerts issued by that transit agency.
- Wheel-Trans’ operations and schedules will be significantly impacted during severe weather conditions. Wheel-Trans Customers should account for longer than usual travel times in these circumstances.