Operating Statistics - 2015

The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.

5. Key Facts

Busiest Bus and Streetcar Routes

(Estimated daily usage on average business day)

504 King (streetcar) - 64,400
32 Eglinton West (bus) - 48,700
35 Jane (bus) - 45,700
36 Finch West (bus) - 44,000
52 Lawrence West (bus) - 43,900
510 Spadina (streetcar) - 43,800
501 Queen (streetcar) - 43,500
29 Dufferin (bus) - 39,700
506 Carlton (streetcar) - 39,600
25 Don Mills (bus) - 39,100

Subway Station Defibrillators

Automated External Defibrillators (AEDs) were installed within line of sight of Collector Booths at all 69 Subway/RT stations in 2011. The AEDs can be used in the event of cardiac emergency. Each unit is encased in appropriately labelled, glass-fronted white cabinets, 38 centimetres by 33 centimetres in size.

Customer Facing Information Screens

Digital video screens are located above the platforms in the majority of subway stations. A great source of information, these 101-centimetre, flat screens show TTC service updates, next-train arrival times, the date and time, as well as news, weather, advertising, charity and community messages. During emergencies, key information will appear on these screens. Additional flat screens are being installed in the subway system to improve customer communications by showing the status of subway and surface routes that serve each station, as well as providing important updates that customers would require before paying their fare.

Customers can also use Station Information and Next-Vehicle-Arrival screens and monitors at a growing number of subway stations and transit shelters to help them make more informed decisions about their transit trips.

  • After 95 years in service – and at 30 billion customers carried – the TTC has grown to become one of the most visible and vital public service organizations in the Greater Toronto Area.
  • In 2015, the TTC set an all-time record of 538 million rides, surpassing 2014’s record ridership total of 535 million.
  • The TTC carries one billion customers approximately every 22 months. The TTC is expected to welcome its 31 billionth rider in the summer of 2017.
  • More than 13,000 employees serve well over half-a-billion customers annually. With more than 1.8 million customer journeys on a typical weekday, the TTC has one of the highest per-capita ridership rates in North America.
  • The TTC serves some 5.5 million people in the Greater Toronto Area, with a network of subways, streetcars, buses, and a specialized service, Wheel-Trans, for people who require accessible transportation.
  • In 2013, the TTC launched its Five-Year Corporate Plan. The Plan outlines seven key objectives and a delivery strategy for each. Those objectives are: Safety. Customer. People. Assets. Growth. Financial Stability. Reputation. These are the things that the TTC must get right in order to achieve its vision of a transit system that makes Toronto proud.
  • Total number of TTC employees as of December 31, 2015 – 13,681.
  • Estimated number of cars that a TTC vehicle replaces during a typical morning rush hour: 
  • Low-floor bus (12 metre): 45
  • Low-floor articulated bus (18 metre): 70
  • CLRV streetcar: 65
  • ALRV streetcar: 95
  • New low-floor articulated streetcar: 115
  • SRT train (4 cars): 195
  • T-1 train (6 cars): 900
  • Toronto Rocket train (6 cars): 990
    [Figures are based on TTC loading standards for each mode divided by A.M. rush average automobile occupancy (1.11) for inbound trips to the city of Toronto.]
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