2025 Operating Statistics

The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.

8. Contact the TTC

TTC Routes, Schedules and Fares:

416-393-INFO (4636) (for 24-hour recorded voice service; operator-assisted service from 8 a.m. to 6 p.m. daily, except statutory holidays). Telecommunications Relay Service number: 1-800-855-0511.

Customer Complaints/Compliments:

416-393-3030 (7 days a week, 7 a.m. to 10 p.m. Telecommunications Relay Service number: 1-800-855-0511. Submit a complaint, compliment or suggestion online: https://www.ttc.ca/customer-service/complaints-compliments-suggestions, or by mail at Toronto Transit Commission, 1900 Yonge St., Toronto ON, M4S 1Z2.

TTC Photo ID Centre:

At Bathurst Station, in-person visits Monday-Friday, 3 p.m. to 7 p.m., Saturdays 10 a.m. to 2 p.m., closed Sunday and holidays. Accessible by elevators.

Elevator Service Status:

416-539-LIFT (5438) or 416-393-4636, press 5, then 2.

Wheel-Trans:

Trip booking: mywheel-trans.ttc.ca, 5:30 a.m. to 11 p.m.; RideLine 416-397-8000, 5 a.m. to 11 p.m.; Reservations 416-393-4222, same day: 5:30 a.m. to 11 p.m., advanced: 7 a.m. to 11 p.m.; Telecommunications Relay Service number: 1-800-855-0511, 7 a.m. to 11 p.m.; Priority Line 416-393-4311, 24 hours; Customer Service 416-393-4111, Monday-Friday, 8 a.m. to 4 p.m.

TTC online:

The TTC is continually expanding its ability to communicate critical information to its customers. Anyone can receive information about disruptions, route changes, and events at X.com/TTCnotices or like the TTC on Facebook at facebook.com/TorontoTransitCommission or post a comment or suggestion at X.com/TTChelps. To receive subway service disruption notifications by e-mail, go to ttc.ca and register under My TTC e-Services. E-mail alerts include a route-filtering feature and elevator status updates. TTC Transit Reporters broadcast closures and diversions via CP24, Global News, and CityNews 24/7.

SafeTTC App:

SafeTTC App: is a mobile app for both iOS and Android devices that offers TTC customers a quick and discreet way to report harassment, safety concerns or suspicious activity directly to the TTC’s Transit Control Centre. Customers can also text 647-496-1940 to report immediate safety concerns to Transit Control. Customers should call 9-1-1 through the app or their mobile if police, fire, or medical assistance is required.

TTC mailing address:

1900 Yonge Street, Toronto, Ontario, Canada, M4S 1Z2
Switchboard: 416-393-4000, open Monday-Friday, 8 a.m. to 4 p.m., closed weekends and holidays. Telecommunications Relay Service number: 1-800-855-0511.
Website: ttc.ca

TTC Stop Stats