Some Stations staff to begin wearing body-worn cameras in phased rollout
From May to December 2026, the TTC is introducing body-worn cameras for Group and Station Duty Managers as part of a phased rollout across the network. This initiative to include Group and Station Duty Managers, later joined by Stations Supervisors (CUPE Local 5585), follows the successful completion of the Body-Worn Camera and In-Car Camera System Program introduced in April 2024, as well as the January 2025 introduction of Special Constables and Provincial Offences Officers wearing body-worn cameras. The roll out of body worn cameras also includes Customer Service Agents (CSAs) in stations serving FIFA World Cup 2026 TM but is contingent on the concurrence of ATU Local 113, with whom discussions are ongoing. In 2027, with the agreement of ATU Local 113, all CSAs would be equipped with cameras as part of a phased roll out.
The introduction of body-worn cameras will help support customer and staff safety as well as respectful interactions across the TTC.
Frequently asked questions
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Why are staff wearing body-worn cameras?
Body-worn cameras are being introduced as part of a new safety initiative. This initiative will help assess how cameras can support safety, de-escalation situations, and incident review. Body-worn cameras are already used in other areas of the TTC, including by Special Constables and Provincial Offences Officers.
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Why do Group and Duty Station Managers and Supervisors need to wear body-worn cameras?
Body worn cameras are being introduced to help improve employee and customer safety, particularly during challenging or high stress situations.
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Are body-worn cameras always recording?
No. Body-worn cameras are not always recording. They will only be activated during defined situations.
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When will body-worn cameras be activated?
A body-worn camera may be activated during escalated customer interactions, safety-related incidents, or situations where recording may help clarify what happened. Routine customer service interactions are not expected to be recorded.
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How will people be notified that they are being recorded by body-worn cameras?
Customers are informed when recording begins, unless it is not possible due to safety or urgency of the situation.
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How will these recordings be used?
Recordings may be used to support safety, incident review, complaint resolution, training, or operational learning.
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How long will the videos be kept for?
Body-worn Camera recordings are retained in accordance with the TTC Records and Retention Schedule which can be found here: TTC Record Retention Schedule.
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What about my privacy?
Privacy protections have been built into the pilot. The current Body-worn Camera policy includes clear rules will that guide when cameras can be activated, how audio and video recordings are stored, who can access them, and how long they are kept.
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Are employees trained in how to use body-worn cameras?
Yes. All participating employees will receive training before using body-worn cameras. Training will include when and how to use the camera, privacy requirements, customer communications, de-escalation strategies, and hands-on practice.
For more information about how body-worn cameras are used across the TTC, including policies that support accountability and transparency, visit the Body-worn Camera and In-Car Camera Policy and link to the page.