TTC unveils its third annual Customer Charter

The Toronto Transit Commission today unveiled its 2015 Customer Charter and 38 time-bound commitments that include improved service reliability, increased accessibility, cleaner stations and continued transparency in reporting and explaining delays. The 2015 charter is available here:

The 2015 Customer Charter is the third released by the TTC and is designed to track promises and improvements that benefit customers, while holding TTC’s management to account if promises are not kept. The progress against these commitments is reported to the TTC Board quarterly and posted on

This year’s charter commitments include:

• Union Station’s newly renovated platform and concourse will be open to the public and will include a new elevator, escalators and improved customer flow to reduce overcrowding.
• PRESTO will be available on all streetcars.
• 510 Spadina, 511 Bathurst and 509 Harbourfront will have all new accessible streetcars. They will include conveniences like PRESTO devices, all door boarding and air-conditioning. 
• We will install the redesigned TTC system maps at all subway stations and transit shelters.
• Blue priority seats will be installed on 90% of our vehicles.
• All collector booths will accept debit and credit contactless payment for a single ride. This will make paying your fare easier than ever before. 
• All of our streetcar routes will go Proof of Payment and have all door boarding.

“I am a proud supporter of the 2015 Customer Charter and I am happy to see the TTC taking steps to modernize and improve our transit system,” said TTC Chair Josh Colle. “The launch of the 2015 Customer Charter is our commitment to customers that we will continue to improve the service we provide to 1.7 million riders daily.”

“The launch of the third annual Customer Charter today demonstrates our ongoing commitment to continuous improvement and one more step in the TTC becoming a transit system that makes Toronto proud,” said TTC Deputy CEO  and Chief Customer Officer Chris Upfold.


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