Our promise to you
We will provide you with clear information, helpful staff, the latest technology, comfort and cleanliness.
Customer communication is important to you. We are committed to getting you up-to-the-minute information, when it’s needed the most.
Getting you to your destination on time and with improved comfort. Helpful staff will be available to assist you.
Providing you with the latest and most comfortable vehicles.
We will modernize and upgrade our facilities in order to better meet your expectations so that everyone can use them.
We will maintain and improve our appearance so that the TTC is a transit system that makes Toronto proud.
The TTC customer charter report will clearly identify our commitments and accomplishments for each financial quarter. It will serve to describe how and what we did to meet our objectives in each of our five categories.