Can Someone Travel With Me?
You may travel with one escort at any time during weekdays. Additional escorts can accompany you on the weekends and holidays. All escorts are expected to pay the appropriate fare. It is suggested that you travel with an escort to assist with packages or bags.
Trips on the Waiting List
If your trip request is not available at the time of your booking, you will be asked if you want that request to be put on our waiting list. Every attempt will be made to accommodate your request later. If the trip is booked, you will receive a confirmation call from our automated Callout service. If your trip is not found by 9:00 pm, it will be removed from the waiting list and you will not receive a confirmation call.
On the Ramp!
Drivers are instructed to position themselves behind your mobility device when entering or exiting the vehicle to ensure your safety.
For driver and customer safety, all ramps at your pickup/dropoff location are required to be safe and in good repair.
- Ramps should be clear of debris such as leaves or ice and snow.
- Ramps have a non-slip surface.
- Call Customer Service to have a supervisor inspect your ramp if you are not sure.
Have a paper and pen available to write down your ride times and vehicle type.
Make sure to take all your belongings with you when you exit the vehicle.
Please be Ready:
Help us serve as many customers as possible. When speaking to a reservationist, please have ready, your:
- registration number
- correct address info
- building type/entrance
- arrival or departure times
- mobility device and escorts
Turn on Your Lights
Help our drivers find your address by turning on your outside light.
Due to the possibility of busy roads and inclement weather, please allow an additional 30 minutes travel time when booking your rides.
Cross Boundary Travel
We drive customers up to 1 kilometre beyond all City of Toronto boundaries. Beyond this distance, you will need to transfer to another transit provider.
Are you my Ride?
The vehicle type may change up until the time of arrival. Please provide the driver with your name, registration number, and destination to make sure the vehicle that arrives is the one scheduled for your trip.
Personal Favorites Address List for Internet or RideLine Trip Booking
Chart requesting the customer’s registration number and email address (if available) and their home, pickup and 9 favourite addresses, including the numerical address, closest intersection, building type and entrance.
Your Personal Favorites Address List is used for booking your trips on the internet or on the RideLine. If you have already provided these addresses to us or will not use internet or RideLine trip booking, it is not necessary to send this form. Use this form to add additional addresses to your Personal Address List. Keep a copy of these addresses for your own information.
Email your list to: firstname.lastname@example.org
or Fax this form to: 416-338-0126
or Mail this form to:
Wheel-Trans Customer Service, 130 Merton Street, Toronto, Ontario M4S 1A4