TTC Travel Training Available at an Accessible Subway Station
If you are interested in learning how to use the accessible features of a subway including boarding the train, email email@example.com or call Wheel-Trans Customer Service at 416-393-4111.
Electronic Version of Newsletter
If you would prefer an electronic version of the CommunityLink emailed to you, please email firstname.lastname@example.org with your name, registration number and valid email address.
Introducing the New and Improved Online Trip Booking!
Manage your own Registered Addresses
Wheel-Trans Holiday Service – Beginning December 2014
Winter Service Reminders and Safety Tips
- For the safety of our customers and drivers, please make sure that all ramps, steps, driveways and sidewalks are clear of ice and snow.
- If you require assistance with snow removal from your private property, Access Toronto will direct you to a local agency that may provide this service, please call 311 Toronto.
- Ice grippers for extra traction on slippery surfaces can be added to the rubber tips on the end of canes. Shoes and boots with deep treads will help provide extra traction.
- Service will likely be delayed when it snows or is unusually cold. To ensure your comfort while you wait, be sure to dress warmly.
- For your safety, ensure that your mobility device is in good repair and tires are properly inflated and have lots of tread.
Service to Major Shopping Malls
From November 23, 2014 to January 1, 2015, Wheel-Trans will only be using one location at the following Shopping Malls:
- Yorkdale Shopping Mall – Shoppers Drug Mart entrance
- Scarborough Town Centre – TD Bank entrance
- Fairview Mall – Shoppers Drug Mart entrance
- Cloverdale Mall – Dollarama entrance
- Sherway Gardens – Sporting Life entrance
- Service to other malls remains unchanged.
Please remember: Drivers will not carry your parcels, bags or boxes for you. If you require assistance, please bring along a companion/ support person.
Regular Service Canceled Over Holidays
All Regular rides will be canceled the week of December 21, 2014 to December 27, 2014, and on New Year’s Day January 1, 2015. The only exception is that regular rides to and from dialysis will be maintained.
If you know that you will still require your Regular rides during the holiday period, go to mywheel-trans.ttc.ca to rebook or call the Reservations Office at 416-393-4222 beginning December 14, 2014.
If by 3:00pm the day before you are booked for Wheel-Trans service, the weather forecast calls for a snowfall of 8 cm or more, we ask customers to consider canceling all non-essential rides.
If it snows on the day of service, go to mywheel-trans.ttc.ca or the RideLine at 416-397-8000 for further updates and instruction. Rides canceled during a snow advisory will not be included in the Late Cancellation/No Show Policy.
Wheel-Trans Priority Line (416-393-4311)
The Priority Line should only be called for the following reasons:
- You have been no showed and require another ride.
- Your ride is running more than 30 minutes late and you want to know when it will arrive.
Unfortunately our staff will have to transfer all other calls they receive to keep this line available for priorities.
End of Year Message from the Advisory Committee on Accessible Transit (ACAT)
Another initiative that ACAT worked on with staff is the new booking improvements that allow registrants to enter or change their addresses online. Wheel-Trans, in partnership with ACAT, has produced a new “Welcome to Wheel-Trans” booklet for all new registrants. ACAT strongly encourages riders to take advantage of the freedom that comes with using the conventional service wherever possible. This allows riders more flexibility when planning trips.
ACAT has also worked with staff in developing and revising TTC policies. For example the new Support Person Assistance Card allowing one person to ride free of charge if he/she is accompanying someone who requires assistance during their trip.
There was a good turnout at the Public Forum in September and the People in Motion show in June. It is important for us to hear from YOU what is working well and what you think would make things better within the mandate of the TTC.
If you would like to contact us at any time please email email@example.com or you may write
ACAT c/o Wheel-Trans
580 Commissioners Street
ACAT Executive Susan Davidson, Mazin Aribi and Tim Rose
Easier Access on the TTC – Making the TTC the Easier Way
For getting around Toronto, the better way is becoming the easier way for seniors and persons with disabilities. The Toronto Transit Commission is committed to improving access to the conventional system for all its customers. The TTC has made huge strides over the past decade to make public transit more accessible for everyone. The TTC’s bus fleet is entirely wheelchair and scooter friendly, as are all 170 bus routes, and 32 Subway/RT stations have elevators to provide access to train platforms and easier access transfers to and from Wheel-Trans and/or TTC accessible buses. Looking ahead to the TTC’s streetcars of the future, those too, will be low-floor and accessible.