Spring - Summer 2014
We provided our customers with over 700,000 rides this winter and we really appreciate your patience during those “snowy days”!
2013 Wheel-Trans Milestones
Email Link to Electronic Newsletter
If you would prefer an email sent to you with a link to an electronic version of the CommuntyLink, please let us know at firstname.lastname@example.org, with your name, registration number and valid email address.
Message from the 2014 ACAT Executive
We anticipate that 2014 will be a very challenging and productive year as the members of ACAT continue to monitor, review and advise on TTC initiatives that have implications for those of us who have disabilities or seniors who may have difficulty navigating the system for a variety of reasons.
ACAT continues to work with staff to ensure that the new streetcar fleet is fully accessible.
In addition, ACAT and staff are working on a safe way for passengers with disabilities and seniors with mobility impairments to cross from the sidewalk to the streetcar boarding area and vice versa. We are also working with staff to find ways to reduce both the horizontal and the vertical gaps between subway trains and platforms in some stations.
On a practical matter to Wheel-Trans customers ACAT is encouraging staff, in an initiative to change the IT system, to permit Wheel-Trans users to update their address files without having to wait on the phone for someone to take the information. ACAT is in the final stages of developing a Travel Training program for Wheel-Trans users who would like to learn how to use the TTC’s conventional system.
ACAT is continuing to provide advice and feed back to the TTC regarding the new Presto card machines and associated equipment to ensure that they are accessible to all customers, particularly those with visual Impairments or limited dexterity that would make it difficult to operate some equipment.
These are just a few of the initiatives that ACAT is working on at the outset of 2014. If anyone has any issues that they know to be a problem for themselves or other riders with disabilities or seniors with mobility impairments please direct them to ACAT, email@example.com and we will assess them and direct them to the appropriate subcommittee for discussion with staff.
Susan Davidson (ACAT Chair)
Mazin Aribi and Tim Rose (Vice Chairs)
September 17, 2014
TTC Public Forum on Accessible Transit
Please note on your calendar that this event will now take place in September!
Queen Elizabeth Exhibition Hall,
180 Princes’ Boulevard
Wednesday, September 17, 2014
TTC Board, TTC Staff, and members of the Advisory Committee on Accessible Transit (ACAT) will be on hand to hear from the public about the accessibility of conventional TTC and door-to-door (Wheel-Trans) public transit services in Toronto. Let us know how the TTC team can make the system accessible for everyone.
WT 101 Sessions - For Customers
Booking rides on the Internet and RideLine
Types of Service, How to Book, Confirm and Cancel Rides
Hours of Service, Fares, Companion/Support Person Policy
Priority Line & Customer Service
Operating Policies - Service Expectations
Accessible TTC Fixed Route Service
Space is limited. Contact Customer Service at your earliest convenience.
Email firstname.lastname@example.org or phone 416-393-4111.
- Update your Mobility Device information
- It is important to ensure that we have the correct mobility device on your file to make sure we book the appropriate vehicle for your trips. If you have changed your mobility device recently or if you use an oversize walker, wheelchair or scooter, confirm that we have the correct information on file when you speak with the Reservationist to book your trips. If changes are required, please contact Customer Service at email@example.com or by calling 416-393-4111 to confirm that we have the most up-to-date information on your file.
Travelling within the GTA
Safety and Service Hints
TTC Travel Training Available at an Accessible Subway Station
If you are interested in learning how to use the accessible features of a subway including boarding the train, email firstname.lastname@example.org or call Wheel-Trans Customer Service at 416-393-4111. Small group sessions will be arranged starting this summer.
Outreach – Keeping our Community Informed
Attention: Community Leaders/Program Coordinators
Invite Wheel-Trans staff to your Open Houses, Information Sessions or Facility Meetings.
We can personalize our presentations to address the specific needs of your clients.
Contact Customer Service by email at email@example.com.