Fall - Winter 2014

Wheel-Trans CommunityLink Newsletter

2014 TTC Public Forum on Accessible Transit

You are invited to give us ideas on how to make the Toronto Transit Commission (TTC) services and facilities better for people with disabilities.

Wednesday, September 17, 2014
Queen Elizabeth Exhibit Hall
Exhibition Place – 180 Princes’ Boulevard
One-on-One Discussions: 6:00 pm to 7:00 pm
Take the opportunity to have a conversation with TTC staff and ACAT members on your own.
Open Public Forum: 7:00 pm to 9:00 pm

How to get there:

An accessible shuttle bus service will operate from Bathurst station to the Q.E. Hall starting at 5:00 pm. Return buses will start at 9:00 pm.
Regularly scheduled accessible bus service is also available on the 29 Dufferin route.
For assistance in planning your trip using the TTC Accessible Transit Network, call TTC Customer Info at 416-393-4636.

Wheel-Trans customers can book their trips on-line at mywheel-trans.ttc.ca, or by calling 416-393-4222.

Attention: Please note that all return trips will be organized after the event finishes at 9:00 pm and will not be scheduled in advance.

Accessible Toronto Election

The City of Toronto is committed to ensuring that persons with disabilities have equal access to elections, and the ability to vote privately and independently.

Find out more about our Election Accessibility Plan that includes information about your voting options, our accessible voting equipment and accommodations for persons with disabilities by visiting: http://www.toronto.ca/elections/accessibility or by calling 416-338-1111. For TTY service call 416-338-0889.

Some of the highlights of the Election Accessibility Plan include:

Accessible Voting Equipment

Voter Assist Terminals (VAT) will be available at all advance vote locations and one in each ward on election day. A variety of assistive devices are available to use with the VAT. Locations are available on the Elections website.

Accessible Voting Places

All voting places are accessible and information about each is available on the Elections website. Need help getting to a voting place? Book your Wheel-Trans pick up early https://mywheel-trans.ttc.ca

Accessible Information

Instructions on how to vote will be available at all voting places in Braille, large print and in 25 languages.

Email Link to Electronic Newsletter

If you would prefer an email sent to you with a link to an electronic version of the CommunityLink, please let us know at wtcs@ttc.ca, with your name, registration number and valid email address.

TTC Advisory Committee on Accessible Transit (ACAT) Request for Volunteers, Five (5) Positions Available

When:  Wednesday, October 1, 2014 1:00 pm – 3:00 pm and Thursday, October 2, 2014 7:00 pm – 9:00 pm
Where:  Toronto City Hall, Committee Room 1, 100 Queen Street West
For more information call 416-393-4111 or TTY line at 416-393-4555 or email acat@ttc.ca

Introducing “Checker Taxi” – Our Newest Accessible Taxi Provider

Wheel-Trans welcomes the Checker Taxi Service company who now joins Scarborough City Taxi, Co-op Taxi and Royal Taxi. These companies will be accommodating you with wheelchair accessible taxis.

Introducing the New and Improved Online Trip Booking!


We introduced on-line trip booking back in 2008 to our customers, and this convenient method of managing your trips while avoiding busy telephone lines, now accounts for over 40% of all customer trips booked.

We have been listening to your comments and we have improved the website substantially by eliminating the need for you to have to call in to reservations office to add or remove addresses on your registered list, you can do this all on your own.

As well, you can now select any address in the city of Toronto to schedule your ride to without having to choose from a Registered Address, Recent address or Landmark.

Manage your own Registered Addresses

Choose destinations from your Registered Addresses, Recent Addresses, Landmarks, or the new “Search Addresses”. The address search criteria allows you to enter a “street number” and “street name” and then select from a list of search results.

Meet Your New Ride, Toronto!


The TTC is committed to providing accessible transit for all customers. The new low-floor streetcar is accessible to all and features a ramp that is deployed by the operator when requested. Inside is a designated area to accommodate customers with wheelchairs or other mobility devices. And look out for the blue seats near the doors – they are for people with disabilities, the elderly and expectant mothers.

For more information on the new low-floor streetcar, visit facebook.com/StreetcarTOTwitter @StreetcarTO, or newstreetcars.ttc.ca

TTC Travel Training Available at an Accessible Subway Station Subway Station

If you are interested in learning how to use the accessible features of a subway including boarding the train, email wtcs@ttc.ca or call Wheel-Trans Customer Service at 416-393-4111.

Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.