Access - Winter 2016
Message from Eve Wiggins, Head of Wheel-Trans
Community Bus Service
403 South Don Mills
Aislin O'Hara: Project Lead - W-T Customer Service
Listen to an audio version of Wheel-Trans Employee: Aislin O'Hara (MP3, 6.7 MB)
I am very excited to have joined the team here at Wheel-Trans and have been fortunate enough to meet many of you over the past few months. I joined Wheel-Trans as the Project Lead for Wheel-Trans Customer Service on September 26, 2016. Previously, I worked in a similar position at the specialized transit agency in Peel region, TransHelp.
My role here at Wheel-Trans focuses on two of the 13 initiatives of the 10-year strategy: Eligibility and Customer Relations. As you are aware, eligibility changes are coming January 1, 2017 and it is part of my role to prepare Wheel-Trans for these changes and to ensure compliance with the AODA and Human Rights Code. I am also responsible for exploring all the ways we interact with our customers to ensure the best possible customer experience is achieved.
Outside of the office I spend most of my time playing with my 10-year-old daschund, Badger. I also enjoy exploring the city and trying new places to eat with my friends and family.
A message from ACAT
Eric Gottlieb: Wheel-Trans Dispatcher
Listen to an audio version of Wheel-Trans Employee: Eric Gottlieb (MP3, 3.4 MB)
As a Wheel-Trans dispatcher my responsibilities include scheduling service adjustments, working on the priority line to assist customers who are stranded or have missed their ride and to generally make travelling easier for everyone at Wheel-Trans. I also work with emergency services and transit control on a daily basis. I've been a Wheel-Trans dispatcher for approximately 8 years, but previously I was a TTC streetcar driver. What I like most about my job is that I'm able to help move operators and customers around the city by finding the most efficient solution for stranded customers.
I try my best to attend public forums as often as possible so that I have a chance to meet riders that I have assisted. One of the greatest things about working at Wheel-Trans is the team effort from my co-workers in dispatch and service support to help move our customers. Outside of the office, I enjoy going to dinner with my family, going to concerts in the city and seeing stand-up comics. I'm also a big fan of both the Toronto Maple Leafs and the Toronto Blue Jays.
Holiday Service: Important Changes to Your Regular Service
Regularly scheduled trips
Service to transfer points
Service to major malls
- Yorkdale Shopping Centre: Shoppers Drug Mart entrance
- Scarborough Town Centre: TD Bank entrance Fairview Mall: Shoppers Drug Mart entrance
- Cloverdale Mall: Dollarama entrance
- Sherway Gardens: Shoppers Drug Mart entrance
Service to all other malls will remain unchanged. Please remember you're responsible for carrying your parcels, bags and boxes. Be safe, and have a happy holiday season!
Appeals/Assessment Process Changes
Listen to an audio version of Coxwell Station (MP3, 2.9 MB)
Winter Safety Tips: Clear your ice and snow
Listen to an audio version of Winter Safety Tips: Clear your ice and snow (MP3, 4.8 MB)