Access - Winter 2015
Message from Eve Wiggins, Head of Wheel-Trans
In this edition of Access, we’re highlighting some of the great work already being done to improve the TTC’s accessibility. From an update on easier access, to the safety advertising campaign that we’re launching in January, we want you to be informed about all the things we’re working on to make travelling by TTC your best, most convenient and enjoyable option.
Let us know what you think of this edition of Access by emailing firstname.lastname@example.org. On behalf of the TTC, I’d like to wish all our customers happy holidays, Merry Christmas and Happy Hanukkah.
New Rise and Tilt Procedure to Secure your Power Wheelchair
It's been noted that the four securement hooks installed by the manufacturers of this style of rise and tilt power wheelchair are too low to the ground. As a result, when our drivers attach the securement belts to these hooks alone, they can’t achieve the industry safety standard of a 45-60 degree angle. This means there’s a risk that the securement belts may not be able to properly hold the mobility device during a sudden stop. The simple solution recommended by the belt manufacturer is to add another belt on to the post beneath the seat using an O ring in addition to the manufacturer installed hooks. This now makes the securement safe and stable for our customers. This extra step has been reviewed and is supported by the manufacturer.
Easier Access Update
Currently, Ossington, St Clair West, Woodbine and Coxwell stations are all well into construction that will make accessing them easier for customers.
Easier access construction will begin at Dupont and St Patrick stations in 2016 and are scheduled to be completed in 2018. Royal York Station easier access construction will also begin in 2016 and is scheduled to be completed in 2019.
A Message from ACAT
Holiday Service: Important Changes to Your Regular Service
Regularly scheduled trips
Many facilities and programs close over the holiday season, so we will be cancelling all regularly scheduled trips (trips that automatically reoccur every week) for the period of December 20,
2015 – January 2, 2016 on your behalf. Regular trips for dialysis won’t be cancelled.
You can still make travel arrangements during this period, but you’ll need to book all the trips you require. If you know in advance that you’ll need your regularly scheduled trips during the above mentioned period, please let us know beginning December 13 by visiting mywheel-trans.ttc.ca or by calling the Reservation Office at 416-393-4222.
Service to transfer points
Some transfer points will have service changes over the holiday period, as the local business hours change. For your safety, our service to these three transfer points will reflect the local business hours, as listed below:
Midland and Steeles Tim Hortons
4228 Midland Avenue:
- December 24: Tim Hortons closes at 3 p.m. Last pick-up and drop-off at 2 p.m.
- December 25: Tim Hortons is closed.
- December 26: Tim Hortons opens at 6 a.m.
- December 31: Tim Hortons closes at 6 p.m. Last pick-up and drop-off at 4 p.m.
- January 1: Tim Hortons opens at 8 a.m.
Shops on Steeles and the Tim Hortons on Don Mills and Steeles
2890 and 2900 Steeles Avenue East
- December 24: Last pick-up and drop-off at 6 p.m.
- December 25: Tim Hortons is closed.
- December 26: Tim Hortons opens at 6 a.m.
- December 31: Last pick-up and drop-off at 3 p.m.
- January 1: Tim Hortons opens at 8 a.m. (the mall is closed).
Centre Point Mall
6464 Yonge Street
- December 24: Last pick-up and drop-off at 5 p.m.
- December 25: Centre Point Mall is closed.
- December 26: Centre Point Mall opens at 9:30 a.m.
- December 31: Last pick-up and drop-off at 5 p.m.
- January 1: Centre Point Mall will be open from 10 a.m. to 6 p.m.
Service to major malls
In order to deal with congested parking lots at shopping malls, beginning Sunday December 13, we’ll provide service to the following malls only to the entrances listed below:
- Yorkdale Shopping Centre: Service via the Shoppers Drug Mart entrance
- Scarborough Town Centre: Service via the TD Bank entrance
- Fairview Mall: Service via Shoppers Drug Mart entrance
- Cloverdale Mall: Service via Dollarama entrance
- Sherway Gardens: Service via Shoppers Drug Mart entrance
Service to all other malls will remain unchanged. Please remember you're responsible for carrying your parcels, bags and boxes. Be safe, and have a happy holiday season!
Book Your Wheel-Trans Trips Online
Winter Safety Tips: Clear Your Ice and Snow
Here are some great tips to help keep you safe this winter:
- Ice grippers for extra traction on slippery surfaces can be added to the rubber tips on the end of canes. Shoes and boots with deep treads will help provide extra traction.
- Service will likely be delayed when it snows or is unusually cold, so be sure to dress accordingly.
- Make sure that your mobility device is in good repair and wheels are properly inflated with lots of tread.
If by 3 p.m. the day before you are booked for Wheel-Trans service, the weather forecast calls for a snowfall of eight cm or more, we encourage customers to cancel non-essential rides. If it snows on the day of service, go to mywheel-trans.ttc.ca or call the RideLine at 416-397-8000 for further updates and instruction. Rides cancelled during a snow advisory won't be included in the Late Cancellation/No-Show Policy.
Due to the possibility of busy roads and inclement weather, please allow an additional 30 minutes travel time when booking your rides.
Stay Focused. Stay Safe.
A new advertising campaign aimed at changing customer behaviour
By: Jaspreet Dhaliwal
I’m a member of the TTC’s Advisory Committee on Accessible Transit (ACAT). ACAT is comprised of a group of volunteers that represent seniors and persons with disabilities living in Toronto and using the TTC. ACAT members sit on a few subcommittees: Design Review, Service Planning, Communications, and Wheel-Trans. It’s a great way to share ideas and experiences, and contribute to making a difference.
I recently had the privilege of taking part in a photo shoot on Friday, September 25 at the Queensway Bus Garage. The photo shoot was for TTC and the City of Toronto's safety campaign, “Stay Focused. Stay Safe.” The campaign aims to provide helpful tips to transit users to ensure everyone is safe while using the TTC. This campaign will also include two advertisements focusing on persons using mobility devices. The first one is about a person using a mobility device boarding the bus first and de-boarding the bus last (first on, last off). Boarding and de-boarding like this allows for the person using the mobility device to get on and off safely and with enough room to maneuver their device. The second advertisement is aimed at ensuring transit users are aware of ramp deployment.
It was quite an interesting experience. I didn’t realize there would be so many different lights used, the number of people it takes, or even the amount of clicks before the photographer captures that one perfect shot. All for a really important reason – don’t rush the buses, be aware the ramp might be deploying, as it ensures all customers’ safety.
I want to thank everyone that took part in allowing this to happen – TTC, ACAT, and of course, the team behind the photo shoot. It’s something I’ll never forget. I can’t wait to see the campaign when it gets launched in January, and I’m definitely grabbing a mini poster for myself because you know, I’m a model now!
TTC Customer Satisfaction Hits Record High
The TTC’s third quarter customer satisfaction survey this year shows the highest-ever levels of customer satisfaction at 81 per cent. Customer pride is up to 75 per cent from 69 per cent from the previous survey and customers also report better value for money, up significantly to 95 per cent for daily TTC riders.
We are currently analyzing Wheel-Trans customer survey data and results will be available in the new year. We’re optimistic that they will be in line with the increased satisfaction levels of the fixed-route system and that they will tell us about the improvements you'd like to see.