Access - Summer 2016
Message from Eve Wiggins, Head of Wheel-Trans
In July, we conducted four public consultations that were very well- attended. I was pleased to be able to meet some of you and provide an overview of where we're going in the next 10 years and based on what we've heard, for the most part, I think that our customers are in agreement with the strategy and direction for the future. But we also heard loud and clear that we need to ensure that all systems are running properly and all drivers are trained in how to support customers with disabilities. We've had the opportunity to meet with more than 55 stakeholders including local, provincial and national agencies, such as the CNIB, the Toronto Council on Aging and Variety Village. We've also met with the medical and legal communities including Arch Disability Law, the Ontario Medical Association and the Centre for Addiction and Mental Health. And finally, we've sat down with municipal and provincial stakeholders including the Ontario Human Rights Commission, The Honourable David Onley and the City of Toronto Disability Access and Inclusion Advisory Committee. It was extremely important to us that we meet with as many stakeholders as possible. We want to make sure that our 10-year strategy is sound and we want to gather suggestions for improvement.
Easier Access Program and Family of Services
Avoid Busy Phone Lines
2016 TTC Public Forum on Accessible Transit
You're invited to give us ideas on how to make the TTC’s services and facilities better for people with disabilities.
Thursday, September 15, 2016
Allstream Centre, Exhibition Place
105 Princes’ Boulevard
6 p.m. to 7 p.m.
Open Public Forum
7 p.m. to 9 p.m.
ASL, captioning, and attendants available. Refreshments won’t be served.
TTC Board, TTC Staff, and members of the Advisory Committee on Accessible Transit (ACAT) will be on hand to hear from the public about the accessibility of conventional TTC and door-to-door (Wheel-Trans) public transit services in Toronto.
If you can’t attend, but would like to contribute your suggestions about TTC conventional and Wheel-Trans services, call 416-393-3030 (TTY at 416-338-0357) daily from 7 a.m. to 10 p.m., except statutory holidays.
This event will be live streamed.
- Discussion of previous Public Forum concerns and progress made
- Update on Wheel-Trans 10-year strategy
- Opportunity for the community to voice concerns or suggestions for accessible transit improvement
Read the 2015 Public Forum on Accessible Transit.
How to get there
An accessible shuttle bus service will operate from Bathurst Station to the Allstream Centre starting at 5 p.m. Return buses will start at 9 p.m.
Regularly scheduled accessible streetcar service is also available on the 509 Harbourfront route from Union Station. The Allstream Centre is 300m from the Strachan Avenue stop. For assistance in planning your trip using the TTC Accessible Transit Network, call TTC Customer Info at 416-393-4636.
Work started in summer 2014 to make Ossington Station accessible to all customers, regardless of their level of mobility. The work includes:
- Two elevators to access eastbound and westbound platforms
- Accessible fare gates
- Barrier free path to the platform Automatic sliding doors to enter station Improved signage
- CCTV – Security cameras
- Resurfacing a portion of Delaware Avenue entrance
The newly-accessible Ossington Station is expected to open late in 2016.
Artist rendering of elevator placement at Ossington Station:
Book Your Wheel-Trans Trips Online @ mywheel-trans.ttc.ca
We’ve been listening to your comments and we’ve improved our online booking website substantially by eliminating the need for you to have to call in to add or remove addresses on your registered list. You can now do this on your own and manage your own registered addresses online.
As well, you can input any address in Toronto and schedule your ride without having to choose from a registered address, recent address or landmark.
The address search criteria allows you to enter a ‘street number’ and ‘street name' and then select from all of the search results.
Let us know what you think. Send your feedback to firstname.lastname@example.org.
Louise Riggi; Wheel-Trans Dispatcher
I've been with Wheel-Trans for five years, first as an operator and now as a dispatcher. I really love what I do and the people I work with, but I especially like dealing with customers.
What's unique about Wheel-Trans is the opportunity to connect with customers. You build relationships with clients – they tell you about their families and other details about their lives.
As a dispatcher, we solve problems to help operators get people where they need to be. This job is different every single day – it requires you to be alert, tactful and empathetic. In some ways, I feel like the whole Wheel-Trans community is like a giant family. I've heard from our customers that if it wasn't for Wheel-Trans they wouldn't be able to get out to their appointments, or visit family and friends. I'm proud to be a part of that. I have a background in social work and really enjoy supporting people and having a hand in enhancing their lives.