2021 Annual Service Plan

The 2021 Annual Service Plan development process has been completed. Read the full report here.

Main Priorities

The main priorities of the 2021 Annual Service Plan are:

  1. Sustain the demand-responsive service plan
  2. Improve regular scheduled service by reallocating and restructuring services
  3. Advance key strategic initiatives

The COVID-19 pandemic has impacted many lives and many of the services people rely on, including the TTC. A significant decline in ridership, significant decline in revenue, changing public priorities, and reduced public confidence in the safety of public transit are just some ways COVID-19 has affected us. In response, the TTC has implemented a number of emergency actions, including (but not limited to):

  • Making face masks mandatory (as of July 2)
  • Providing hand sanitizer to customers at subway stations
  • Reducing some service to meet reduced demand and save on operating costs
  • Providing PRESTO credits for March and April monthly pass holders

COVID-19 is also influencing the service initiatives in the 2021 Annual Service Plan and our consultation approach. We remain committed to sharing and seeking feedback from stakeholders and the public. However, the need to consider public health and to plan in an ever-shifting context meant consultation took place in a shorter window and through a different set of tools. You can learn more about the process below.

While the emergency response actions we’ve taken are an important part of adjusting to the public health crisis, we also know it’s critical to think beyond the immediate term. The 2021 Annual Service Plan is an important part of that work, influenced by factors including:

  • Goals and objectives from the 5-Year Service Plan & 10-Year Outlook
  • New operating constraints (reduced ridership and revenue)
  • Public health guidance
  • Public and stakeholder consultation
  • Changing customer values and priorities (results from the customer satisfaction and preference surveys)
  • Technical analysis and operational insights
Consultation Process

Consultation on the 2021 Annual Service Plan followed a three-round process.

The first round, in June-July 2020, consisted of a customer preferences survey. The purpose of this survey was to learn how our customer’s priorities have changed so we can make sure the 2021 Annual Service Plan is based on an up-to-date understanding.

The first part of the second round launched in August to survey customers about bus service options for RapidTO. The second part took place in September-October and included stakeholder consultation (through a virtual meeting) and public consultation (using an online survey) on other Annual Service Plan initiatives. This round of consultation drew on the customer preferences survey results and focused on the emerging priorities and service initiatives for the 2021 Annual Service Plan.

The second round also included a youth-led engagement which consisted of a diverse team of four youth from Neighbourhood Improvement Areas in the east and west ends of the city where bus routes continued to have high ridership during the COVID-19 pandemic. The TTC undertook this new initiative in the public consultation process to reach out to customers who are traditionally underrepresented in the public engagement process, but are also more likely to be affected by transit service changes. The youth engagement work was a paid work and skill development opportunity in which the youth team designed, delivered, and documented an engagement process seeking feedback from their local communities about select 2021 ASP initiatives they considered most important.

The third round took place in November 2020. It included a second round of stakeholder consultations that focused on the proposed final recommendations for the 2021 Annual Service Plan.

Consultation Documents

Round One

Round Two
Stakeholder Meetings

RapidTO Surveys


Youth Engagement

Round 3
Stakeholder Meetings

An integrated engagement summary can be found here

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