2020 Annual Service Plan

In 2019, we completed the 5-Year Service Plan (2020-2024) & 10-Year Outlook

The TTC has a solid and steady customer base and we want to improve service to ensure they keep choosing us. Toronto is also growing, and we want more people to choose us more often. We know that reliability, crowding, and trip duration are all priorities for our customers. To help address these issues, improve existing experience on the TTC, keep pace with growth and support expansion of TTC’s rapid transit network, the TTC has developed a 5-Year Service Plan & 10-Year Outlook (the Plan).

The 5-Year Service Plan & 10-Year Outlook identifies service-related improvements to public transit service in the city of Toronto between 2020-2024 and beyond.

The Plan lays out anticipated growth in the coming five years and sets a vision to accommodate it focusing on improvements that enhance the TTC’s core-competency: mass transit – moving large volumes of customers safely, reliably and swiftly across Toronto. The vision is supported by five pillars of opportunity. Each pillar addresses a key step in a customer’s journey using our transit system. The pillars are designed to:

  1. Enhance the transit network;
  2. Enhance customer experience at key surface stop areas;
  3. Improve service reliability;
  4. Prioritize surface transit; and
  5. Accelerate integration with regional transit partners and complementary modes of transport.

Each of these five pillars are accompanied with specific actions outlined in a multi-year 20-point action plan. The action plan is a blueprint that identifies major service-related initiatives to be implemented every year and the associated resources required.

Actions in the Plan will be reviewed, refined and finalized on an annual basis. Every year, staff will prepare an Annual Service Plan that measures past performance, presents actions for the upcoming year and identifies resource requirements that will serve as the basis for TTC’s annual Operating Budget and 10-year Capital Budget submission.

The TTC’s 5-Year Service Plan & 10-Year Outlook will benefit hundreds of thousands of local and regional residents who use the TTC daily to access employment, educational and cultural opportunities. The Plan improves our customers’ experience when planning a trip, waiting at stops, riding our vehicles and making connections with neighbouring transit services and other mobility options.

The Plan was developed in consultation with customers, stakeholders and partners at City Hall and in the 905. We are confident this Plan meets the needs of our customers. In fact, more than 95% of customers and stakeholders who reviewed the Plan declared their support.

The 5-Year Service Plan & 10-Year Outlook has been prepared with the public and stakeholders through an extensive engagement program. Feedback received through the consultation contributed directly to the strength of this plan.

In round one, we conducted an online survey. Round two consisted of a city-wide stakeholder workshop that was held in June 2019. In addition, we hosted six pop-up public consultations at different locations across the city in July 2019 and conducted an online survey in summer 2019. Our final round of engagement included two city-wide stakeholder workshops that were held in October 2019.

Consultation documents

Round One
Online Survey

Round Two
Stakeholder Workshops

Pop-up Consultation

Online Survey

Round Three
Stakeholder Workshops

Online Survey

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