Safety tips

Follow these safety tips to help make your trip as smooth as possible. 

• Stay behind the curb at bus and streetcar stops.
• Don't run alongside or in front of a bus or streetcar. It's always safer to wait for the next vehicle, which will be along soon.
• When getting on a bus or streetcar on the street, only cross at intersections or pedestrian crossings, obey all crossing signals and remain visible to vehicles while crossing the road.
• Be sure to check that traffic has stopped before exiting a streetcar.
• Stay behind the yellow line on the platform when waiting for a subway train.
• Never try to board or exit a vehicle when the doors are closing.
• Never go down onto the track for any reason. If you drop something, such as your cell phone, leave it and tell a Station Collector or any uniformed TTC employee. They will make arrangements to get it back for you.

What to do if you need help

If you need help at any point in your journey, here are some places you can go or things you can do:

Go to the Designated Waiting Area (DWA): Every TTC station has a Designated Waiting Area (DWA) on the platform equipped with a Passenger Assistance Intercom you can use to speak to a TTC employee, CCTV cameras, extra lighting and a telephone. 

Push the yellow Emergency Alarm on a subway: If you feel unsafe or require police, fire, or emergency medical staff, push the yellow Emergency Alarm located above the windows inside every subway train. The Operator and Transit Control will be notified, the train will travel to the closest station, and a TTC employee will come to assist. 

Speak to a TTC employee: TTC employees can be easily identified by their uniform and TTC crest. Employees include:

• TTC Operators on buses, streetcars and subways
• Customer Service Agents at the main fare line of all stations. They verify fares and are happy to answer questions.
• Supervisors oversee management of their assigned stations. They are highly visible in stations and stations platform during morning and afternoon rush hours. They provide customer service and are trained to de-escalate any issues that may arise.
• Mobile Supervisors move across the system in designated TTC vehicles, responding quickly to incidents and supporting the safe resumption of service after an incident happens. They also provide customer service and are trained to de-escalate issues.
• Special Constables help patrol the TTC system on foot, TTC trains and TTC-branded vehicles. They are responsible for the safety and security for customers, employees and property.
• Provincial Offences Officers verify people have paid their fare, educate people on the ways they can pay and issue tickets to people who have not paid a fare.
• Maintenance staff such as janitors and service persons work at various stations at different times, day and night, ensuring the system is clean and clear.