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The Toronto Transit Commission is recruiting new members to serve on its Customer Liaison Panel. The panel was established in 2011 to help transform the TTC into a customer-focused transit system that makes Toronto proud. Its members help the TTC to understand customer priorities and develop customer experience improvements.
The current panel has shaped a number of initiatives including new fare payment methods, uniforms and wayfinding. New members will build on their legacy, serving as a sounding board and working to find solutions to improve the TTC customer experience.
"Customer Liaison Panel members provide valuable perspectives and contribute thoughtful and creative solutions,” said the TTC's Deputy Chief Executive Officer and Chief Customer Officer, Chris Upfold. “Engaging directly with customers helps us to provide services that meet or exceed their expectations. We get better decisions by involving our customers in making those decisions."