The Toronto Transit Commission announced the makeup of its first Customer Liaison Panel (CLP). Eleven TTC customers were selected from more than 250 applications. The panel members will sit on the CLP for two years, and be chaired by the Chair of the TTC.

The formation of a customer advisory group was one of 78 recommendations of the Customer Service Advisory Panel in its August 2010 report, chaired by Steve O’Brien, General Manager of One King West Hotel and Residence. Mr. O’Brien has agreed to sit on the CLP as an advisor. The TTC’s Chief Customer Officer, Chris Upfold, and TTC CEO Andy Byford will also sit on the CLP, in addition to Tim Rose from the Advisory Committee on Accessible Transit.

Panel Members

Eleven TTC customers were selected from more than 250 applications. The panel members will sit on the CLP for two years, and be chaired by the Chair of the TTC.

Terms of Reference

The Customer Liaison Panel shall be established as an advisory panel of the Toronto Transit Commission to provide a mechanism for ongoing customer participation in transit in the City of Toronto.