2024 Annual Service Plan
We have completed the consultation process for the 2024 ASP. Thank you to everyone who participated and provided your feedback!
The 2024 ASP will form part of the new 5-Year Service and Customer Experience Action Plan (2024-2028) being delivered to the Board later this year. Learn more about the Plan here.
Main priorities for the 2024 Annual Service Plan
Planning for construction is the focus of our 2024 ASP. Construction can create major disruptions to our service. With significant construction projects planned in the coming years, we are thinking about how best to adjust our service. We are anticipating disruptions from:
- Four major transit expansion projects, including the Ontario Line, Scarborough Subway Extension (or Line 2 East Extension), Yonge North Subway Extension (or Line 1 Extension) and Eglinton Crosstown West Extension;
- One rapid transit replacement, the Line 3 Scarborough (SRT) Bus Replacement;
- Typical transit network maintenance and repairs; and
- Other, non-transit related projects that impact transit service and require service detours.
From April to October 2023, the TTC engaged customers, stakeholders, internal staff, and the public to help inform the 2024 Annual Service Plan and the 5-Year Service and the Customer Experience Action Plan. The engagement for the 2024 ASP took place in round one and two of a four-round process.
Round One – The big pictureApril - May
From April 26, 2023 to May 22, 2023 we conducted a survey open to customers, TTC employees and the public. In relation to the 2024 ASP, TTC was seeking feedback on how to accommodate a number of significant construction projects and disruptions that impact our service in 2024 and beyond
Round Two – Closer look at constructionJune - July
As Round 2 has come to an end, we will be providing our Round 2 report of the feedback we received in the coming weeks. The focus of Round 2 was to share and seek feedback on the draft 2024 Annual Service Plan before it is presented to the TTC Board. Specifically, TTC sought feedback on its approach to adjusting service as a result of major construction projects. Engagement methods included a survey, stakeholder meetings, pop-ups for the public and focus groups with TTC customers.
For more findings, the stakeholder meetings summary can be found here.
Sign up for updates
Information about public engagement opportunities will be posted on this page and promoted on the TTC’s social media. Please follow the TTC on Twitter, Facebook and Instagram or visit this website regularly for updates.
If you would like to receive updates about this work, please send an email to firstname.lastname@example.org, with the subject line “2024 Annual Service Plan.”