Each of these five pillars are accompanied with specific actions outlined in a multi-year 20-point action plan. The action plan is a blueprint that identifies major service-related initiatives to be implemented every year and the associated resources required.
Actions in the Plan will be reviewed, refined and finalized on an annual basis. Every year, staff will prepare an Annual Service Plan that measures past performance, presents actions for the upcoming year and identifies resource requirements that will serve as the basis for TTC’s annual Operating Budget and 10-year Capital Budget submission.
The TTC’s 5-Year Service Plan & 10-Year Outlook will benefit hundreds of thousands of local and regional residents who use the TTC daily to access employment, educational and cultural opportunities. The Plan improves our customers’ experience when planning a trip, waiting at stops, riding our vehicles and making connections with neighbouring transit services and other mobility options.
The Plan was developed in consultation with customers, stakeholders and partners at City Hall and in the 905. We are confident this Plan meets the needs of our customers. In fact, more than 95% of customers and stakeholders who reviewed the Plan declared their support.
Review the full plan.
Review the 20-point action plan.
Community consultation and pop-up events
The 5-Year Service Plan & 10-Year Outlook has been prepared with the public and stakeholders through an extensive engagement program. Feedback received through the consultation contributed directly to the strength of this plan.
Phase 1 consultation results
An online survey was conducted in spring 2019. Read the survey results.
Phase 2 consultation results
A City-wide Stakeholder workshop was held in June 2019. Read the workshop summary.
Six pop-up public consultations at different locations across the city were held in July 2019. Read a summary of the feedback received.
An online survey was conducted in summer 2019. Read the Phase 2 consultation survey results.
Phase 3 consultation results
An online survey was conducted in fall 2019. Read the survey results.
Two City-wide stakeholder workshops were held in October 2019. Read the workshop summaries for the first session and the second session.
Sign up for Plan updates
If you would like to receive updates about this Plan, please send an email to email@example.com, with the subject line “5-Year Service Plan & 10-Year Outlook.”