Carry-on Items Policy

Clear guidelines for customers who need to bring carry-on items on board during Wheel-Trans service

Policy Statement

The purpose of the carry-on items policy is to define the guidelines and rules for customers who need to bring carry-on items on board during TTC Wheel-Trans service. This includes defining the safety and accessibility considerations for carry-on items.


This policy applies to all TTC Wheel-Trans operators and contracted service providers. This policy applies to all persons travelling on TTC Wheel-Trans.


TTC Wheel-Trans operators and contracts are responsible for following this policy. TTC Wheel-Trans customers, their companions and support persons are responsible for following this policy. The Assistant Manager of Customer Service and the Divisional Manager of Operations, or their delegates, are responsible for ensuring the adherence to this policy.

Legislative Requirements

Ontario Regulation 191/11, Integrated Accessibility Standards, Part IV, Transportation Standards and the Accessibility for Ontarians with Disabilities Act (2005).


Personal Item is defined as personal item that is no larger than the maximum dimensions of 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm), including handles and wheels. Examples include, back packs, purses, briefcases and tote bags.

Shopping Bag is defined as a plastic or paper bag for the purpose of carrying purchased items that is no larger than the maximum dimensions of 12 inches x 7 inches x 17 inches.

Bundle Buggy is defined as a bag on wheels with an extendable handle, owned by the customer, usually used for the purpose of grocery shopping. Bundle buggies must be no larger than 14-1/4 inches x 17-1/4 inches x 23-1/2 inches (36 x 44 x 60 cm) with a maximum handle height of 39-1/4 inches (100 cm).

Luggage is defined as a suitcase, on wheels with an extendable handle that is larger than a carry on item and is used for the purpose of travel.

Athletic Equipment is defined as personal items that are required to participate in a sport or recreational activity. Examples include hockey/basketball/baseball/soccer equipment, inline skates (roller blades), ice skates and skateboard skis, ski poles and snowboards, toboggans.

Large or Bulk Items are defined as items that are likely to inconvenience, obstruct, interfere or jeopardize the safety of other passengers or damage TTC property, will not be permitted on TTC services.

Hazardous Materials are defined as any items prohibited on TTC property as outlined in TTC By-Law No. 1 including gasoline, diesel, reactive and acidic chemicals, and containers carrying these materials, Firearms, prohibited weapons, toxic and combustible/explosive materials, such as wet-cell batteries, propane tanks and gasoline containers.


  1. All persons travelling on Wheel-Trans are required to be able to manage all carry-on items, including all of those listed in the above definitions, by themselves without assistance from the operator. This includes being able to safely load and unload your items on and off the vehicle.
  2. Operators and contracted service providers are not required to assist customers with their carry-on items at any time.
  3. If you cannot manage your carry-on items on your own, you will need to ensure you are travelling with a support person or a companion to assist you.
  4. Wheel-Trans has established maximums for each carry-on item:
    • Personal Item = 1 per customer
    • Shopping Bag = 4 per customer
    • Bundle Buggy = 1 per customer
    • Luggage = 2 per customer
    • Athletic Equipment = customers must advise Wheel-Trans at time of booking, requires pre-approval
      Grand total of carry-on items per customer cannot exceed a total of 5 items from the above list.
  5. Carry-on items are not permitted to protrude from a mobility aid or assistive device as this may interfere with the safe securement of the device.
  6. Bundle buggies are permitted on Wheel-Trans services but must be able to be safely secured by the operator to ensure it is not restricting or impeding the space of other customers.
  7. Shopping carts belonging to grocery stores or supermarkets will not be permitted on Wheel-Trans services.
  8. When travelling with a back pack, customers are asked to either place the back pack on their lap or the floor when travelling to minimize the space and impact to other customers.
  9. Athletic equipment is permitted if transported safely, customers are not permitted to wear rollerblades or skates on the vehicle. If travelling with a larger piece of equipment, please notify Wheel-Trans at the time of booking.
  10. Bicycles will be permitted if there is space and availability on the vehicle to safely secure during travel.
  11. Large or bulk items are not permitted on Wheel-Trans services as they may obstruct, interfere or present a safety risk. This may include appliances, large electronic devices such as TV’s, large moving boxes, furniture, large carts, or any other bulky item that requires an amount of space equal to or larger than the space of one passenger.
  12. If any item is identified by the operator as a potential safety risk, the operator has the right to refuse an item.
  13. TTC is not responsible for any damages to carry-on items.
  14. Hazardous materials or any other items which are not permitted on TTC property as stated in TTC By-Law No. 1 are not permitted on Wheel-Trans service with the exception of Kirpans.



Related Documents

P-WT-CS-120 Travelling with Mobility Devices Policy

P-WT-CS-116 Travelling with Unconventional Mobility Devices

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