If you have not attended a functional assessment, we will call you to schedule an appointment.
If the results of the functional assessment supports your appeal request, then there are no further steps for you to take, your eligibility will be updated on our system.
If the functional assessment supports the original eligibility decision made by TTC staff, and you still believe that it does not accurately capture your ability, we will set up an appointment for you to meet with the Wheel-Trans Eligibility Appeals Panel.
The appeals panel is made up of three (3) individuals, an occupational therapist, a transit expert, and a member of the community that has a disability. The panel will review all of your documentation, ask you specific questions and give you the opportunity to explain to them why you feel the original decision did not accurately capture your ability to use conventional TTC service. The panel will then make a decision that will support your position, uphold the original eligibility decision, or change your eligibility giving more or less access to Wheel-Trans. The decision of the appeals panel is final.