Eligibility Re-Registration Program
2023 Wheel-Trans Re-Registration Requirement
To ensure that Wheel-Trans service continues to meet your needs, we're asking our registered customers who joined us before January 1, 2017, to re-register for Wheel-Trans Service.
Letters will be sent out notifying Wheel-Trans customers that they are required to submit a new Eligibility Application. The letters will stipulate that customers will have two months to submit their application form.
Why customers must re-register?
In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), we introduced new eligibility criteria and updated the application process. Re-registration ensures that every customer is assessed using the same criteria and helps us to provide the best possible service for all customers.
There are (3) three categories of eligibility:
Unconditional eligibility: a person with a disability that prevents them from using conventional transportation services. The customer will always receive door-to-door service.
Temporary eligibility: a person with a temporary disability that prevents them from using conventional transportation services. The customer will always receive door-to-door service.
Conditional eligibility: a person with a disability where environmental or physical barriers limit their ability to consistently use conventional transportation services.
Applications can be submitted by:
- Email at firstname.lastname@example.org
- Fax to 416-338-0126
- Mail to
c/o Wheel-Trans Customer Service
580 Commissioners Street, Toronto, ON M4M 1A7
- Submit through the self-serve portal https://portal.ttc.ca/Account/Register
Alternative accessible formats are available upon request.