Eligibility Re-Registration Program

All current Wheel-Trans customers, who registered prior to January 1st, 2017 will be required to complete some form of re-registration so that they can be assigned the appropriate AODA eligibility category.


On January 1, 2017, in compliance with the Accessibility for Ontarians Disability Act (AODA), Wheel-Trans introduced their new eligibility criteria and application process. Any customer with a disability that prevents them from taking conventional transit, some or all of the time, may register for service. For those customers who were registered before January 1, 2017, Wheel-Trans has begun the re-registration process; starting with customers who choose to voluntarily re-register. To date, over 6,300 customers have voluntarily re-registered.

Customers are encouraged to continue to submit their application form for re-registration. Once Wheel-Trans has completed the re-registration of voluntary customers, there will be a move towards the mandatory re-registration process, starting with customers who are frequent riders. More information regarding mandatory re-registration will be shared in 2021.

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