Some TTC stations staff now equipped with body-worn cameras in move to improve safety on transit

Managers and supervisors, members of CUPE Local 5585, in TTC subway stations are now wearing body-worn cameras in a move that will improve safety, based on data and studies from across the world, while encouraging more respectful interactions between customers and staff.

The phased introduction of the cameras for stations staff follows the successful rollout of the devices with TTC Special Constables and Provincial Offences Officers in January 2025. TTC staff who already wear cameras report a noticeable improvement in their overall perception of safety.

From now until the start of the FIFA World Cup 2026™, the TTC is rolling out body-worn cameras to almost 150 station staff. As part of the station staff body-worn camera program, the TTC will be collecting data, assessing the effectiveness of the devices, and fine-tuning the program to ensure we provide our staff with the maximum benefit of this technology, as proven across the world on similar subway systems.

“Maintaining the safety of customers and employees is a top priority for the TTC and the Board,” said TTC Chair Jamaal Myers. “The Board’s unanimous approval on April 16 means the program will be in place and be part of the TTC’s comprehensive FIFA World Cup 2026™ safety and security plans.”

“The evidence from peer organizations from around the world is compelling; body-worn cameras are an effective and efficient way to protect our employees,” said TTC CEO Mandeep S. Lali. “It’s extremely important that we utilize proven worldwide technology to further enhance safety for station staff as we’ve seen an increase in offences against this group in recent months and that cannot be allowed to continue.”

In keeping with existing TTC policies, the cameras will be highly visible and activated only in situations beyond standard customer interactions, such as safety or security incidents, during wellness checks, or when a customer requests that an interaction be recorded.

Body-worn Camera recordings are retained in accordance with the TTC Records and Retention Schedule, which can be found at https://www.toronto.ca/legdocs/municode/toronto-code-219-d.pdf