TTC gives Wheel-Trans customers more options in booking a trip, with new mobile app

October 02, 2023

The TTC has launched a new mobile app, enabling Wheel-Trans customers to schedule and manage trips from their smartphones.

The Wheel-Trans mobile app is available for both iOS and Android users, supporting most of the functions available on the Wheel-Trans Self-booking Website.

The app can be used to plan both door-to-door and Family of Services (FOS) trips. Customers can use the Wheel-Trans mobile app in the following ways:

Plan trips at their convenience: Book, review, modify or cancel trips through the app at any time.
Use the ‘Where is My Ride?’ option to see the vehicle location on a map in real time (Buses only at this time).
Schedule and manage both door-to-door and Family of Services trips.

Receive service alerts and view trip history.
Reset password and modify communication preferences.

Wheel-Trans customers can now book their trips through the Wheel-Trans mobile app, Wheel-Trans Self-booking Website, Interactive Voice Response (IVR) or by contacting Wheel-Trans Reservations. This new accessible technology aligns with the Wheel-Trans 10-Year Strategy that aims to enhance the customer experience and offer customers spontaneity and autonomy in trip planning.

For detailed instructions on how to use the mobile app, please visit ttc.ca. For more information about the app, please contact the Wheel-Trans Customer Service by phone at 416-393-4111 or email at wtcs@ttc.ca.