New eligibility criteria for Wheel-Trans customers

To ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA), the TTC will be requiring all Wheel-Trans customers who had registered for Wheel-Trans service prior to Jan. 1, 2017, to submit a new Wheel-Trans Eligibility Application. Customers who registered for Wheel-Trans after Jan. 1, 2017 do not need to re-register.

Prior to Jan. 1, 2017, eligibility for Wheel-Trans service was focused solely on physical mobility and did not consider other disabilities. The new eligibility categories are as follows:

• Unconditional eligibility: a person with a disability that prevents them from using conventional transportation services. The customer will always receive door-to-door service.
• Temporary eligibility: a person with a temporary disability that prevents them from using conventional transportation services. The customer will always receive door-to-door service.
• Conditional eligibility: a person with a disability where environmental or physical barriers limit their ability to consistently use conventional transportation services.

Customers that were registered with Wheel-Trans prior to Jan. 1, 2017 will be mailed a letter reminding them that they need to re-register by submitting a new Wheel-Trans Eligibility Application. Customers are required to submit their re-registration applications within two months from the date indicated on their letter.

Applications can be submitted by email to wteligibility@ttc.ca, by fax to 416-338-0126, by mail to Wheel-Trans, 580 Commissioners Street, Toronto, ON M4M 1A7, or by using the self-serve portal https://portal.ttc.ca/Account/Register. Alternative accessible formats are available upon request by contacting Wheel-Trans Customer Service.

For more information on eligibility, customers can contact Wheel-Trans Customer Service at 416-393-4111 or email at wtcs@ttc.ca.