On Oct. 28, TTC Wheel-Trans made the first-ever customer drop-off at a conventional bus stop as part of the Family of Services Pilot. This trip marks a major milestone along the TTC's journey to provide Wheel-Trans customers with more independent and flexible travel options.
The Family of Services Pilot, which began in May, aims to help the TTC learn how its Wheel-Trans, bus and subway services can work together to provide Wheel-Trans customers with more freedom and spontaneity of travel.
"This pilot is an important milestone for Wheel-Trans and for the modernization of our TTC services," said TTC Chair Josh Colle. "With more than half of all TTC stations now accessible, new low-floor buses and streetcars, and accessible stops, the TTC remains committed to modernizing the system and making it accessible for all customers."
Wheel-Trans customers are now able to conveniently book trips to select conventional bus stops along the 29 Dufferin, 85 Sheppard East, 84 Sheppard West, 95 York Mills and 97 Yonge routes and there are plans to add more stops along additional routes post-pilot. Prior to phase three of the pilot, which began on Oct. 23, the pilot focused on customer drop-offs and pick-ups at subway stations. The next and final phase of the pilot begins in early 2018, and will include Wheel-Trans vehicles picking-up customers at the same select bus stops.
Close to 1,000 Wheel-Trans customers are participating in the Family of Services Pilot and year-to-date, Wheel-Trans customers have taken approximately 40,000 trips that connect to TTC's subway and bus services.
The Family of Services Pilot is one of many initiatives that comprise of the TTC's Wheel-Trans 10-Year Strategy - a plan to reimagine and transform the TTC's accessible public transit services that are delivered to customers with disabilities. While door-to-door service is available to Wheel-Trans customers, the TTC aims to provide those customers who can take other modes of transit with more flexibility and control over their journey by making connections between Wheel-Trans service and the conventional system more convenient.
The TTC continues to make investments to improve the accessibility of its vehicles and infrastructure and is on track to becoming being fully accessible by 2025.