TTC honours the best in customer service, safety, innovation, leadership and teamwork

October 21, 2016

Today, TTC CEO Andy Byford and members of the TTC's Executive team honoured 48 TTC employees for excellence in customer service, safety, leadership, innovation and creativity, and teamwork at a special Rewards and Recognition awards ceremony.

The TTC’s Rewards and Recognition Program is a company-wide initiative that presents awards to both staff and unionized employees and aligns with the TTC’s Five-Year Corporate Plan and its People Objective.

“Day in and day out, our employees perform acts of inspiration in the workplace as well as in the community they serve. These awards celebrate the TTC’s greatest and most valuable asset: its people. The TTC is a customer-centric organization that values teamwork and pride in a job well done. These are just some of the employees that exemplify our changing culture,” said CEO Andy Byford.

In addition to honouring employees who regularly go above and beyond their assigned duties and encompass the best the TTC has to offer, today’s ceremony honoured employees who:

successfully reunited a backpack containing $50,000 with its owner who was distraught over his mother's recent death;
offered to stay several hours after the end of a bus operator shift to drive visiting American students back to Downsview Station after the route’s last run of the night;
observed and assisted customers in distress, ensuring their safety;
helped out at the scene of a serious car accident, including performing CPR on a severely injured person.

Award recipients for this ceremony are:

Customer Service

Jeff Baker - Operator
Mark Bingham - Operator
Tammy Bishop - Operator
Delmas Brown - Station Collector
Daniel Clavette- Operator
Jonathan D’Souza - Track Patroller
Pat Ferraro - Track Patroller
Roger Fitzpatrick - Route Supervisor
Donovan Lee - Rail Vehicle Analyzer
Heather Sanford - Operator
Johannes Scherpenberg - Route Supervisor Trainee
Cortelle Willis - Building Serviceperson
Shawn Wood - Operator

Innovation and Creativity

Mario Duarte - General Maintenance Carpenter
Oscar Souto - General Maintenance Carpenter
Leonard Pearce - Operator
Dave Porter - Divisional Assistant Manager
Luigi Spano - Signal Technician
Leonardo Volpe - Maintenance Mechanic Millwright

Leadership

Ibrahim Bah - Track Welder
Jason Cordeiro - Storeperson
Ian Ferguson - Supervisor
Gerry Gallately - Operator
Jennifer Imbrogno - Director - Capital Accounting
Dimaz Ladak - Foreperson – Duncan Shop
Lynn Middleton - Divisional Assistant Manager
Scott Milne - Route Supervisor
Francesco Sisto - Track Mechanic
Erin Smith - Coordinator – Permits & Approvals
Aj Spang - Foreperson

Safety

Flobell Asaba Ndesan - Duty Station Manager
Alan Dykstra - Operator
Kevin Lee - Head of Commission Services
Matt McDonell - Operator
Verzh Mikayelyan - Coach Technician

Teamwork

Frank Campbell, Bryan Chung, Scott Fraser, Charles Lee, Anthony Leonetti, Adrienne Long, Micheal Ruel, Warren San, Paris Savides, Connie Wan, Pat Willams, Akram Yoannis, George Yousef - Various

Early next year, one employee will be recognized as the "TTC Employee of the Year" for outstanding achievement in 2016 in one or more of the award categories.