Help & Tips


Please note when signing up for Accessibility (elevator) alerts you must also select "Subway service alerts" and choose the line(s) you would like to receive elevator alerts for.

For individuals who registered with the service prior to October 22, 2021, you will need to reset your password to adjust your e-Alert settings. Your subscriptions, username and pre-set e-Alerts will not be affected and you will continue to receive e-Alerts you already signed up for even if you do not reset your password.

In order to receive convenient and important service alerts by email, create a My TTC e-Services Profile. E-alerts are real-time notices that keep you informed of all major subway, bus and streetcar service disruptions along with elevator outages and back-in-service alerts.

Instructions on using My TTC e-ServicesĀ 

  • Registration

    Step 1: Start the registration process

    On My TTC e-Services page, select the “Register” button.

    Step 2: Fill out your information

    Fill out the registration form. Any incomplete fields or fields filled incorrectly will prevent you from completing your registration.

    Tips on how to successfully fill out the form :

    • Fill out all the fields on the form.
    • Choose a unique username using only numbers and letters.
    • Passwords are case sensitive. Passwords must be between 8 and 20 characters with at least 4 unique characters and contain at least 1 lowercase letter, 1 uppercase letter, 1 numeral and 1 special character.
    • Make sure to confirm your password and your email address.

    Step 3: Terms of service

    Read the TTC Privacy Policy and the My TTC e-Services Usage Statement and check the box before selecting the “Submit” button.

    Step 4: Confirmation and next steps

    Upon completing the form successfully, you will be directed to a page with the following statement:

    You're almost registered!

    Please check your email inbox. We sent an email with a link to complete your registration process to the email address you provided in your registration.

    You must click on the link in the email within seven days to complete your registration.

    If you do not complete your registration within seven days, your information will be deleted and you will need to complete the registration process again.

    Step 5: Check your email

    You should receive an email within 1-5 minutes with a link to activate your account.

    A sample of the email text is provided below:

    Dear TTC Customer,

    Welcome to My TTC e-Services. To complete the registration process, please click the activation link below and sign in to My TTC e-Services using the username and password you created.

    Link: Activate your account now.

    This activation link will expire in seven days. If you do not click the link and sign in to My TTC e-Services within 7 days, your account will automatically be deleted. Once your account has been deleted, you will need to register again to access My TTC e-Services.

    Thank you,

    My TTC e-Services team

    Please do not reply to this email. This is an outgoing message only.

    Step 6: Confirmation of activation

    After following the link to the activation page, you are ready to sign in.

    Sample text from the activation page is provided below:

    You're registered!

    Thank you for completing your registration for the My TTC e-Services. You can now sign in to your account and set up your e-alerts.

    Link: Sign in

    Step 7: Completing your registration

    On the activation page, select the "Sign in" link. You will be directed back to the My TTC e-Services page. Select the "Sign in" button.

    Step 8: Sign in for the first time

    Enter your username and password. You will be directed to a page where you can manage your account. From this page, you are able to add alerts, update your account information, or opt in for news releases and media advisories.

  • Create an e-alert

    Step 1

    Sign in to your My TTC e-Services account.

    Step 2

    On the “Manage my e-alerts tab”, select the “+ Add new alert” link.

    Step 3

    In the “Alert name” field assign the e-alert a unique name. The name is mandatory.

    Step 4

    Indicate the day(s) and time-frame you wish to receive service disruption notifications. The “Active Days of the Week” is mandatory. The “Active Time during the selected days(s)” is optional.

    Tips:

    • Rather than selecting each day separately, selecting “All week” indicates Monday through Sunday, selecting “Weekends” indicates Saturday and Sunday, and selecting “Weekdays” indicates Monday through Friday.
    • Specify the types of service disruptions for which you wish to receive e-alerts. You must specify at least one service disruption type.

    Step 5

    Select the types of service disruptions for which you wish to receive e-alerts. For Subway lines, you will be provided check box options to specify which line. For streetcar and bus routes you will need to enter the route number or name and select your routes from the drop-down options to add the routes you need for each alert. You must specify at least one service disruption type.

    Step 6

    After creating your alert and selecting the submit button, you will return to the “Manage my e-alerts” tab. You will see your alert has been activated and you have the opportunity to edit, suspend, or delete it, as well as add a new alert.

  • Opt in to My TTC Communications

    Step 1

    Sign in to your My TTC e-Sercives account.

    Step 2

    Select the “Manage My TTC communications” tab.

    Step 3

    Check off the communications you would like to receive, e.g. News releases and Media Advisories.

    Step 4

    Select the “Save changes” button to update your communications subscription. 

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