Daily Customer Service Report


Welcome to the Daily Customer Service Report, the score card with the latest information about our performance. 
This score card is one of many initiatives underway to increase accountability and transparency at the TTC about how well we are serving our customers.  This daily report shows at a glance how we did on the previous business day to meet our commitment to provide punctual subway/RT, bus and streetcar service as well as reliable up-time availability of elevator and escalator service in subway stations.

Report for Thursday, October 28, 2021

Mode: Our objective: Our target: Actual: How we did:
line 1, Yonge-University Deliver a punctual subway service1 90% 84% charter fail
line 2, Bloor-Danforth Deliver a punctual subway service1 90% 93% charter pass

line 3Scarborough
Deliver a punctual SRT service1 90% 93%  charter pass
line4,Sheppard
Deliver a punctual subway service1
98% 99% charter pass
Bus On time departures from end terminals3 90% 72% charter fail
Streetcar On time departures from end terminals3 90% 70% charter fail
Wheel-Trans On time service 90%  N/A   N/A
Elevator Provide easy access to our customers2 98% 98% charter pass
Escalator Provide easy access to our customers2 97% 97% charter pass
 
 

Legend

  1. % of Service (up to Headway + 3 minutes)
  2. % of devices available 
  3. % of service (end terminal departures between +1 minute early and -5 minutes late) from two business days ago.
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