Daily Customer Service Report
Welcome to the Daily Customer Service Report, the score card with the latest information about our performance.
This score card is one of many initiatives underway to increase accountability and transparency at the TTC about how well we are serving our customers. This daily report shows at a glance how we did on the previous business day to meet our commitment to provide punctual subway/RT, bus and streetcar service as well as reliable up-time availability of elevator and escalator service in subway stations. Report for September 28, 2023.
|Mode:||Our objective:||Our target:||Actual:||How we did:|
|Yonge-University||Deliver a punctual subway service1||90%||80%|
|Bloor-Danforth||Deliver a punctual subway service1||90%||99%|
|Deliver a punctual SRT service1||90%||N/A||N/A|
||Deliver a punctual subway service1
|Bus||On time departures from end terminals3||90%||76%|
|Streetcar||On time departures from end terminals3||90%||65%|
|Wheel-Trans||On time service||90%||88%|
|Elevator||Provide easy access to our customers2||98%||99%|
|Escalator||Provide easy access to our customers2||97%||97%|
- % of Service (up to Headway + 3 minutes)
- % of devices available
- % of service (end terminal departures between +1 minute early and -5 minutes late) from two business days ago.