2019 Public Forum on Accessible Transit

September 25, 2019

Event Summary

12th Annual Event

On September 25, 2019, TTC Board members, management and staff, and members of the Advisory Committee on Accessible Transit (ACAT) hosted the TTC’s Public Forum on Accessible Transit at the Beanfield Centre, Exhibition Place. Held annually, this event to hear from the public about the accessibility of conventional TTC and door-to-door (Wheel-Trans) public transit services in Toronto. Over 100 people attended in person, while many others followed the webcast of the event.

Following a special TTC Board meeting where ACAT and TTC staff presented to the Board on the impacts of ACAT and the Public Forum on Accessible Transit over the years. TTC staff displayed information boards between 6:00pm and 7:00pm highlighting recent accessibility improvements and plans for the continued improvement of transit in Toronto, including the Easier Access, Family of Services, Access Hubs, and Travel Training initiatives. The information provided facilitated discussions between TTC customers, management, staff, and ACAT members.

The open Public Forum, held from 7:00pm to 9:00pm, provided the opportunity for customers to speak publicly and candidly about their experiences on the TTC, and to provide feedback, concerns and other comments directly to a panel which included Kirsten Watson, Deputy CEO – Operations; Dwayne Geddes, Head of Wheel-Trans; Mark Mis, Manager – Service Planning; and Mazin Aribi, 2019 ACAT Chair. The panel responded to questions throughout the night.

TTC staff distributed comment forms during the Forum so that people could provide comments and suggestions on ways to improve the accessibility and convenience of TTC services. Some of these questions were summarized and read by the facilitator at the meeting. Feedback was also solicited through use of the #TTCAccess twitter hashtag and several customers contacted us via TTC Customer Service. Over 225 comments and suggestions were submitted by customers. All of the feedback will be used to inform the TTC’s accessibility planning activities.


View the YouTube video of the 2019 Public Forum.

Learn more

The 2019-2023 TTC Multi-Year Accessibility Plan details 52 specific initiatives that the TTC will undertake to improve the accessibility of its facilities and services over the next five years.

Read the conversation on Twitter #TTCAccess

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