TTC's Please Offer Me a Seat Program
The Please Offer Me a Seat Program provides assistance to customers living with accessibility needs in finding or obtaining a seat when travelling on TTC vehicles.
Customers living with accessibility needs may request a “Please Offer Me a Seat” button from Customer Service Agents or from a Collector Booth in all TTC stations. “Please Offer Me a Seat” cards will also be available from Customer Service Agents or Collector Booths in the coming weeks. All new Wheel-Trans customers will also receive this button, and eventually the card in their welcome package. Customers have the options of wearing the button or presenting the card when traveling on TTC vehicles. Importantly, when customers are in possession of the visual identifiers:
- They will not be required to give reasons or explain why they may need a seat.
- It does not guarantee them with a seat. The buttons or the cards are intended to create awareness that customers living with a disability, customers who are pregnant, or customers who are elderly may require a seat.
We ask all our valued customers to be mindful that passengers who may already be seated may themselves require the seat for reasons consistent with the aspirations of the program but have chosen not to wear or present a visual identifier. Participation in the “Please Offer Me a Seat” program is completely voluntary.
Increasing accessibility features throughout the TTC system is a key piece of the TTC’s 2018-2022 Corporate Plan. This program is one example of how TTC continue to take steps to enhance customer experience.