2025 Annual Service Plan
The TTC has finalized its 2025 Annual Service Plan (ASP). The 2025 ASP provides a roadmap for service changes for the coming year, including recommendations for new and revised routes based on input and engagement with TTC customers, front-line staff, and the community.
The 2025 ASP focuses on enhancing connections across the transit network and making the system more attractive to all customer including the three key priority groups (women, shift workers, and lower income customers) in the coming years.
The key themes for this year’s plan are:
- Enhancing connections to meet customer needs
- Improving the Community Bus service
- Planning for construction: from principles to practice
Review the full 2025 Annual Service Plan.
Annual Service Plan background
Each year, the TTC develops an Annual Service Plan based on the 25-point action plan in the 5-Year Service and Customer Experience Action Plan, which it refines through public and Planning Advisory Group consultation.
The plan is also informed by:
- Planning Advisory Group and public consultation
- Customer experience and equity considerations
- Technical analysis and operational insight
Consultation process
The TTC engaged customers and the Planning Advisory Group to help inform the 2025 Annual Service Plan. We have posted presentations, summaries, and other relevant links to this page.
The consultation followed a two-round process.
Round One: Summer
The consultations during this round focused on seeking feedback about:
- Bus service adjustments and improvements on local and overnight routes
- Impact of the One Fare program
- Community Bus Network
Round One engagement included virtual Planning Advisory Group meetings with city-wide and area-specific organizations, focus groups with key customer audiences (organized through the TTC's new Customer Panel), surveys (available online, by request in the mail, and supported by a dedicated phone line), and in-person pop-ups.
The Round One Planning Advisory Group engagement also included discussion about construction, which informed construction-related service proposals for Round Two.
Round One consultation documents
- Planning Advisory Group meetings summary
- Round One Survey Summary
- Final Round One Focus Groups Summary
Round Two: Fall
The consultations in this round focused on sharing and seeking feedback about the proposed recommendations for the 2025 Annual Service Plan, including:
- Community Bus service proposals
- Construction-related detour plans
Round Two also included consultation on a separate, parallel initiative about transit stop locations and spacing, called Improving "Customer Safety at Mid-Block Transit Stops", which we will be sharing with the TTC Board in 2025.
Engagement opportunities included: a second round of virtual Planning Advisory Group meetings, online and/or hard copy survey, one in-person pop-up and Youth Ambassador-led engagement.
Round Two consultation documents
Sign-up for updates
Information about public engagement opportunities will be posted on this page and promoted on the TTC’s social media. Please follow @ttchelps on X, Toronto Transit Commission on Facebook, takethettc on Instagram, subscribe to MyTTC e-Services, or visit this website regularly for updates.
If you would like to receive updates about this work, please send an email to planning@ttc.ca, with the subject line “2025 Annual Service Plan.”