Awards and Accolades

2. 2017 APTA Transit System of the Year

The TTC has won the prestigious 2017 American Public Transportation Association’s (APTA) award for Transit System of the Year. Winning an APTA award is a huge honour that acknowledges the TTC as the “best of the best.” It also means that the TTC has made a significant contribution in the public transportation industry and is a role model of excellence.

Five years ago, the TTC launched its inaugural Corporate Plan to modernize every aspect of the business and to transform the customer experience. This award recognizes the TTC’s success in meeting the goals of the Corporate Plan. Achievements over the past five years include:

  • A cleaner, more punctual and exponentially more responsive service
  • Unprecedented capital investment
  • Introduction of new vehicles – buses, streetcars and trains
  • PRESTO is now available in all subway stations and vehicles
  • Completion of the spectacular Leslie Barns
  • Delivery of a world-class transit plan in support of the 2015 Pan Am Games
  • A more accessible TTC with the addition of external announcements on buses, subways and streetcars and more fully-accessible subway stations
  • One Person Train Operation on Line 4, improving the safety and reliability of the service
  • A reduction in the number of delay minutes across the subway network
  • A second subway platform at Union Station, reducing over-crowding and improving customer circulation
  • Increased service on more than 40 routes, operating all day, every day and 52 routes now operate every 10 minutes or better
  • Increased service on the Blue Night Network so that 99 per cent of Toronto residents now live within a 15-minute walk of overnight bus and streetcar service
  • Real-time travel information (next train times and other service information) is made available on Platform Video Screens
  • Implementation of a new wayfinding system that uses consistent symbols, colours and numbers to clearly communicate to the city’s diverse audience
  • Underwent a brand revitalization moving the brand from one of a utility to what it really is: a critical part of Torontonian’s everyday lives
  • Recognized as one of the Greater Toronto Area’s Top Employers

In December, we will open a stunning 8.6 kilometre subway extension and roll out a state-of-the-art signaling system that will improve capacity on Line 1.

None of this could have been done without the passion, professionalism and commitment of the 14,000 employees of the TTC.

After nearly 95 years in service – and at more than 31 billion customers carried – the TTC has grown to become one of the most visible and vital public service organizations in the GTA. The TTC has not only upgraded its infrastructure, but has adopted a new culture: that of a good neighbour and a competent business, one that is trusted to put the customer at the centre of every decision it makes and one that is making Toronto proud.

Read the full APTA Award submission

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