TTC CNIB Transit Card
The TTC CNIB card is available from the CNIB and provides CNIB clients who meet the criteria for this transit card (i.e. legally blind and live in Toronto) with unlimited travel on the TTC.
There are a few important things you need to know about your card before you use it:
- Your card works like a PRESTO card – tap it each time you enter a subway station or board a vehicle on the street. If you need help learning how to do this, you can contact the CNIB at 1-800-563-2642.
- Do not punch a hole in your card or it will damage the embedded chip.
- Your card will only be valid when used in combination with your CNIB photo identification card and is only meant for free travel on the TTC.
Frequently Asked Questions
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Do I have to pay for my TTC CNIB transit card?
No. But you must qualify for the pass (i.e. legally blind and live in Toronto) and have your CNIB photo identification card with you when you use your TTC CNIB transit card.
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Can I use the TTC CNIB transit card for travel on other transit agencies?
No. Your TTC CNIB transit card is only valid for unlimited travel on the TTC.
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What happens if my TTC CNIB transit card is lost or stolen?
- Fill out the online form and send a cheque along with the printed form to the address provided on the form.
- Attend TTC Head Office Customer Service Centre at 1900 Yonge Street. Request and payment can be made at this location. Acceptable payments are Cash, Credit or Debit, no cheques accepted at this location.
- Attend CNIB Office at 1929 Bayview Ave. A Request form may be filled out and a payment via cheque can be made.
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Can I add money on my TTC CNIB transit card to use it on other PRESTO-enabled transit agencies?
No. Your TTC CNIB transit card is valid for unlimited travel on the TTC only. If you use another PRESTO-enabled transit agency (i.e. Mi-Way or York Region Transit) you will need to purchase a separate PRESTO card. To purchase a PRESTO card visit prestocard.ca or one of the select Shoppers Drug Mart locations that sell PRESTO.
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When I call to book my Wheel-Trans trip, what number do I provide?
When booking a trip, provide your Wheel-Trans Customer Number. You must apply for Wheel-Trans and be approved before using this service.
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How do I use my TTC CNIB transit card when boarding a Wheel-Trans contracted sedan taxi?
While sedan taxis do not yet accept PRESTO cards, they will accept your TTC CNIB transit card. You must show your CNIB card to the operator who will write down your CNIB number from the front of your card. You must also be prepared to provide the operator with your Wheel-Trans number.
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How do I use my TTC CNIB when boarding a Wheel-Trans bus or contracted accessible taxi?
Wheel-Trans buses and accessible taxis are equipped with a PRESTO card reader. The operator will validate your TTC CNIB transit card by tapping it against the back of the card reader.
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How can I get a TTC CNIB transit card?
The TTC CNIB transit card is available from the CNIB. CNIB clients must meet the criteria in order to qualify for a TTC CNIB transit card (i.e. legally blind and live in Toronto). A doctor's referral is required to verify.
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How long is my TTC CNIB transit card valid for?
Your TTC CNIB transit card is valid for one year. It will expire on January 31, 2026.
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I have questions about the TTC CNIB card, who should I speak to?
Please contact CNIB by sending an email to info@cnib.ca, or by calling 1-800-563-2642 between 8:00 a.m. and 7:30 p.m. EST Monday to Friday.
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Where do I pick up my TTC CNIB transit card?
TTC CNIB transit cards are available for pick-up at the CNIB at 1929 Bayview Avenue. They are not available at any other community location. You must bring your CNIB photo identification card with you when you pick up your TTC CNIB transit card.