Communications Subcommittee (CS) – Bobbi Moore, Chair
A CS meeting was held on September 3, 2020 via Webex.
• Line 2 Subway Announcements
Staff advised that the Subway Transportation team had no update at this time. CS members inquired why this was still pending and agreed this item should be a priority. The subcommittee agreed this would be put on our agenda at the next meeting and invite staff from Vehicle Engineering to attend the next meeting.
Tests of Line 2 announcements on the platform were conducted. Staff advised that parts would need to be ordered and will provide an update at the next CS meeting.
• TTC Public Forum on Accessible Transit
The Public Forum will be held on October 1, 2020, from 7:00 p.m. to 9:00 p.m. Customers will be able to watch by livestream format or by calling in. Closed captioning and ASL interpreters are available.
The general public will be directed to the TTC website for the livestream link and call in options. An invitation letter will go out to stakeholders as well as ACAT members.
In terms of asking questions ahead of time, a member suggested, as in previous years, for questions to be collected from customers through emails or phone calls. Staff advised that there would be 100 lines available for people to call in. The members raised concerns for customers who are not technologically equipped.
• Family of Services Promotional Video
Dean Milton presented the video and stated the idea only came up a few weeks ago because there was a need for someone to be able to see a Family of Service trip in action. The video will be about 3 to 5 minutes in length. The completion of the video will be approximately by the first quarter of 2021. All modes of transportation will be featured. CS members will provide feedback as work continues with this project.
• Promotional Video for New Eligibility Self-Serve Portal
Dean Milton presented the promotional video for the New Eligibility Self-Serve Portal. The video will take the customer through the portal and show them where they have to click to register. It will have screen captures with voiceover as the customer is moving through the different screens. The video is planned to be completed before the end of September or early October prior to the portal opening.
This video needs to be ready before the portal opens so it is planned to be completed before the end of September or early October at the latest. CS members will be updated by Cameron Penman or Lodon Hassan for feedback.
• Fall Access Newsletter
Staff are hoping to have a draft ready for the committee’s input and review by mid-October. This will be the last newsletter of the year 2020.
• Welcome to Wheel-Trans Booklet
A draft copy should be ready for CS review in early October.
• Family of Services Handbook
The purpose of the Handbook is to help customers feel safer when travelling. A draft should be completed by late September or early October.
• Updated Station Descriptions
A lengthy discussion about updated Station Descriptions and the history around the process was held. Staff are going to follow up and invite the appropriate staff to the next CS meeting on October 8, 2020.
• COVID-19 Wave 2 Campaign Update
Milly Bernal looked into complaints received surrounding COVID-19 and a discussion was held.
• Update on ACAT Recruitment Communications
Staff advised that communications have been sent out and posted. A member suggested that ACAT members get an invite so that they can distribute to their contacts.
• Update on New TTC Website
The new website will not be ready until the first quarter of 2021.
Design Review Subcommittee (DRS) – Chris Stigas, Chair
A DRS meeting was held on September 9, 2020 via Webex.
A presentation was given by Josh Greenhut on the New Subway Train features and design consultations, focused mainly on accessibility and capacity based on the items put forth by ACAT members in June. This process was paused during the summer and has now currently restarted. Josh’s team also worked with a focus group of customers and a third of them were people with disabilities. DRS asked how this focus group was chosen and staff responded that they were picked through other local advocacy groups as well as a call to participate on the TTC website.
Some of the features that were discussed were:
- Tactile tiles
- Excessive noise from the subway HVAC
- Vertical and horizontal gap on platform
- Exterior gap between subway cars and people using walking canes
- Full glass vs. partial glass subway doors
- Front design of the train cab
- Interior door indicator LED colour and function design elements
- Priority seating and mobility area capacity
- Flip down seating
- Transverse vs longitudinal seating,
- Feasibility of Perch seating
- Seat covering options
- The use of centre poles on the interior of cabin trains
- The feasibility of live transcription of TTC audio announcements onto video screens
There was a lot of discussions around all these items and some of them were left to be discussed at a later time.
The next DRS meeting will be held on October 14 2020 which will be a site visit.
Service Planning Subcommittee (SPS) – Anita Dressler, Chair
A SPS meeting was held on September 9, 2020.
A presentation was provided by Vincenza Guzzo, Director of Property Planning and Development, on the update and background in the process of goals of the TTC and gaps in the current policy regarding third party entrances. This change in policy was to deal with concerns regarding concourse third party entrances, being accessible and TTC accessibility standards relating to entrances and elevators.
A discussion ensued regarding that the standards are not consistent in design. There was a
proposal to restructure policy based on accessibility and proximity to the station including signage elevator buttons, etc.
• Typical Entrance Connection
The first entrance connection from a third party development to the station will be deemed as primary and must be accessible. Secondary convenience connections that are not accessible are permitted only when a primary entrance connection has already been provided by a third party. Secondary entrance connections from development are usually further away from the station than the primary connection.
All entrance connections must be signed as to their accessibility status. The new policy includes description of unacceptable and non-applicable entrance connections also direct and indirect connections.
There will be an Entrance Connection Guide made available as a tool for developers, and a technical review to ensure compliance with policy and accessibility requirements.
Numerous questions were posed by SPS members, and Matt Hagg added that discussions will be held in the near future with the subcommittee on further refinements to the policy.
• Streetcar Operations During COVID-19
Edward Zahra, Streetcar Operations, attended and discussed issues during COVID-19. When the State of Emergency was announced by the City, complaints ensued and various issues arose regarding Operators deploying ramps. Standard operating procedures were not being followed due to fear of the COVID virus. During Phase one, a variance to the usual procedure was put in place. Operators were allowed to deploy the ramp from the inside using the external PA system asking customers if ramp was required. During Phase two, the original standard was put back in place. Operators were leaving their cab to deploy the ramps, and failure to do so resulted in disciplinary action. Notices were posted to ensure AODA compliance, and Supervisors were sent out to speak to Operators. Personal protective equipment was supplied to all Operators. Complaint procedures went into effect and customers were asked to provide
day, route, location, direction of travel, and if possible vehicle number. TTC continued to take all complaints seriously.
The next SPS meeting is scheduled on October 7, 2020.
Wheel-Trans Operations Subcommittee (WTOS) - Sam Savona, Chair
Deferred to next meeting.