Communications Subcommittee (CS) – Marian McDonell
A CS meeting was held on April 5, 2018.
Heather Brown is now the Staff liaison for the Subcommittee.
The annual brochure review will be conducted by September. Minor updates were added to the ACAT brochure and “Accessibility Tips” in readiness for the Wheel-Trans 10-Year Strategy update. Major updates to these brochures will be conducted in the summer.
Ian Dickson, Manager of Design and Wayfinding, presented the accessible bus pictogram that will now be used on the TTC to represent paratransit instead of the Wheel-Trans pictogram. The goal is to have a symbol that is relatable to all customers. An explanation was also provided of pictograms on poles at shared bus stops.
It was recommended that information about emergency subway closure procedures be distributed through Customer Communications, the website, and the Wheel-Trans newsletter. Customers who are unable to use stairs should go to the Designated Waiting Area (DWA) for assistance from staff.
The next CS meeting will be on June 21, 2018.
Design Review Subcommittee (DRS) - Craig Nicol
A DRS meeting was held on April 4, 2018.
Adrian Piccolo, Chief Architect, reviewed a number of items brought forward from DRS. Many of the items will be submitted for further review or submitted for revision in the design manual.
A presentation was given on the electric battery buses (e-buses) that will be used in tandem with the current fleet. A site visit by DRS was scheduled for April 20, 2018.
DRS Outstanding items were reviewed.
A site visit was held on April 20, 2018 to review the e-buses.
As there is no standard TTC seating on the buses yet, comments were only provided on general features and envelope of the bus, and not necessarily on the seating layout. Ramp gradients were discussed, as were the details of the PRESTO payment machines and the width of rear doors. Staff also agreed that an interior layout of the buses will be presented to DRS once available. The e-buses are scheduled to go into service in 2019.
Service Planning Subcommittee (SPS) - Thomas Richardson
An SPS meeting was held on March 7, 2018. (Report deferred from March 29th ACAT Meeting).
Ryan Duggan, Manager - Fire Safety & Emergency Planning, presented the TYSSE Emergency Evacuation Exercise – Debrief. Several questions were asked concerning the evacuation procedures especially those related to persons using mobility devices. Ryan Duggan responded that depending on the situation, doors on the side of the train would open to allow all ambulatory persons access to the catwalk on the side of the train, or a ramp at one end of the train would be deployed to accommodate non-ambulatory persons and persons using mobility devices, by TTC staff upon their arrival at the scene. Since power to the area would be cut off, the Subway Emergency Rescue Vehicle (SERV) cart would be employed to evacuate persons requiring assistance. Once at the nearest station platform, emergency personnel would assist these persons to street level. Constant communication between TTC staff, emergency personnel, and passengers on the train will be maintained. Since the goal is to evacuate as many passengers as possible, much effort is put into crowd control.
Mostafa Omran, Manager of Customer Experience, and Ciaran Ryan, Customer Experience Analyst, provided an overview of the TTC Ridership Growth Strategy (RGS). The RGS outlined action plans and initiatives for the next five years to increase TTC Ridership.
A discussion was held on how accessibility can be integrated in the TTC’s plans and was centred on what drivers can be used to facilitate this integration. SPS recommended that references to accessibility be integrated into the whole document and not as a specific section. This recommendation will be presented to the TTC Board.
Observations were made about the duration of trips for customers using FoS services as well as how the length of such trips may affect transfer times. A more sensitive approach is needed by Fare Inspectors in this regard.
An SPS meeting was also held on April 4, 2018.
Albert Oliver, Head of Streetcar Transportation, invited SPS members to share their concerns and feedback on low-floor streetcars operating procedures. Comments were provided on ramp deployment, overcrowding, and the braking system. Operators also need to check that ramps are deployed properly and assist customers with getting off and on. This item has been forwarded to Streetcar Transportation.
Stephanie Simard and Sierra Buehler from Strategy and Service Planning presented an overview of the Micro Transit project. The project has been developed to meet the needs of responsive transit especially in areas of low passenger demand. It is designed to work in collaboration with, and in support of both Wheel-Trans and the Family of Services initiatives, and will not compete with them or cost more than other services to operate.
The next SPS Meeting will be held on May 2, 2018
Wheel-Trans Operations Committee (WTOS) - Lynn McCormick
A WTOS meeting was held on March 15, 2018. (Report deferred from March 29th ACAT Meeting).
The Wheel-Trans 10-Year Strategy update was presented. The Family of Services (FoS) pilot is now in Phase 4 and post-pilot phase site visits have been conducted for future access hubs. Modification recommendations can be sent to Dean Milton.
Mystery Shopping - TTC will be working with a research consultation firm to expand the mystery shopping program to Wheel-Trans, and ACAT members will be invited to participate.
Stantec presented a report on the User Accessibility Audit for the FoS. The project’s aim is to ensure the system is ready to expand FoS and empower customers in the Wheel-Trans program. WTOS members made various suggestions to ensure customer safety.
Retrofits will be conducted for identified issues on the ProMaster buses and the issue with the leaf springs has been referred to Vehicle Engineering.
A WTOS meeting was also held on April 12, 2018.
David Tonon, Lakeshore Garage, reported a solution to mount the Q-Straints on the floor. If accepted, changes will be implemented on other buses. Loose brackets found during inspections will be fixed. Vehicle Engineering has been working with Creative Carriage on improving the ride quality of springs. There have also been reports of the ProMaster being too bumpy.
John Boucher, the new Manager of Lakeshore Garage, was introduced to the WTOS members and will replace David Tonon at future WTOS meetings.
The FOS pilot is now concluded and will be handed over to Customer Service.
Plans are underway for the development of access hubs at Humber College, Jane and Eglinton, Victoria Park and Kingston Road, as well as Ellesmere and Nielsen.
The Wheel-Trans policies that were recently reviewed by ACAT are being finalized by TTC Legal Counsel, and staff will bring them forward to ACAT prior to rollout.
Subway Travel Training is in its final stages of development, with a six-month pilot commencing in June. Further details on one-on-one training will be provided at the next WTOS meeting.
The new telephony system will be launched on May 19, 2018. Improvements include customers maintaining their position in line in sequence, with an option implemented for agents to call customers back.
Grant Marcinkow from Wheel-Trans provided an overview of PRESTO’s implementation and fare collection device challenges. No fare solution has been developed yet for sedans due to the high cost of keeping the units up to date.
The Next WTOS meeting will be held on May 17, 2018 at 580 Commissioners Street.
Questions and Comments from Committee Members
It was emphasized that, during a review of the ProMaster bus, Wheel-Trans and ACAT members reviewed securement, not the ride in motion. This should be taken into consideration when further reviews are conducted.
It was recommended that current accessibility issues at the Meadowvale Hub, such as activation of the heating system, be looked into before the development of future hubs.