TTC Service Complaint Form
Thank you for visiting TTC Customer Service online. Please use this form to submit complaints about our subway, bus or streetcar service, or other service-related complaints such as elevator/escalator outages, facilities complaints and token vending machine short-changes. It may also be used to submit a suggestion on how we can improve any aspect of our service.
The personal information on this form is collected under the authority of the City of Toronto Act, 2006, S.O. 2006, c. 11, Schedule A, including but not limited to Part XVII and the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The information is used to contact you if follow up is requested relating to the communication, and for aggregate statistical reporting. Questions about this collection can be directed to Customer Service, 1900 Yonge Street, Toronto, ON M4S 1Z2, telephone no. 416-393-3030.
Contact us daily
7 a.m.- 10 p.m., except statutory holidays.
TTY Hearing Impaired Service
Customer Service Centre
1900 Yonge Street, Toronto
Weekdays, 8:30 a.m. - 5 p.m., except statutory holidays.
Extended hours, 7 a.m. - 7 p.m. every Thursday and the first and the last business day of each month