The TTC and York Region Transit (YRT) are working together to develop a new 5-Year Fare Policy and 10-Year Fare Collection Outlook. These projects are being developed in three phases over the course of a 12-month period, to be completed at the end of 2021.

As part of this process, the TTC and YRT will be reviewing changes and improvements to the way customers pay their fare, including fare options that are available for people to use, pricing and cross-boundary travel. This is an important project that will work to improve the overall customer experience and create a simple and consistent fare system, for both the TTC and YRT

We want to hear from you!

We would like to hear your feedback as we develop our 5-year fare policy. There are two opportunities for you to get involved:

  1. Complete our online survey or by calling 1-833-949-3273. The survey will be available until June 2, 2021.
  2. The Virtual Town Hall meeting held on May 19, 2021 has now passed. Thank you to those who attended. Outcomes of the meeting will be posted shortly.

If you have any questions or require accessibility accommodation, please contact TTCFares@ttc.ca

Work to Date

5-Year Fare Policy

The work to date has resulted in a list of potential fare policy goals and options which are currently under evaluation. This was done by reviewing the current state of transit fares in both organizations, conducting peer agency reviews to learn about industry best practices and emerging trends, conducting internal and external stakeholder consultation, and engaging the public through an online survey and focus group.

10-Year Collection Outlook

Request for Information and peer agency reviews have been completed to evaluate the effectiveness of various collection systems/models around the world and how they could meet the needs of our organization and customers.  Internal workshops are being conducted with the goal of developing a cohesive direction and strategy on identified fare collection options.

For further details on the key project deliverables in Phase 1 of the 5-Year Fare Policy and 10-Year Collection Outlook project, please see the May 2021 Board Report.

Proposed fare policy goals for the 5-Year Fare Policy

Seven policy goals have been defined to guide the fare policy. These are:

Customer-focused goals

  1. Affordability and equity: The price of public transit should reflect customers’ ability to pay, minimizing cost as a barrier to travel wherever possible.
  2. Simplicity and accessibility: The customer proposition should be easily understood by all users. Customers should be confident that they will be charged an appropriate fare for their journey. Advancements in technology should not leave customers behind.
  3. Integration: Travel around the Toronto and York regions should be as intuitive as possible, regardless of the operator of the services that customers decide to use.
  4. Mode of choice: Public transit is a key part of a liveable city and should be the favoured mode for a variety of journeys. Encourage existing customer loyalty and new markets to use public transportation.

    Community-focused goals
  5. Maximizing benefits: Fares should stimulate growth in demand where and when there is sufficient capacity to accommodate it and enable greater access to destinations.
  6. Collaboration and transparency: The process of establishing fares will be conducted publicly to ensure agency accountability and enhance public trust. Rationale for policy should be clear to customers. Data will be publicly owned and used for planning, monitoring and reporting.

    Financial goals
  7. Financial Sustainability: The Fare Policy and all aspects of its implementation should ensure fiscal sustainability and improve resiliency so that customers and the public may maximize the service benefits they receive.

Fare policy options

A wide variety of fare options have been considered based on opportunities and constraints identified in the Situation Analysis, stakeholder and public engagement, and a review of peer agency fare strategies.

The table below describes potential fare options being evaluated.

The first list of options would change how fares are charged for everyone and could have a significant impact on how many people would choose to ride transit.

Fare option Description
Existing fares This option represents no change from the existing fare flat fare structure and the 2-hour transfer policy.
Fare integration – TTC/YRT Customers would not need to pay a second fare if they transfer between YRT and TTC services. Only the fare for the first service used would be charged.
Fare capping Cost to ride transit would have a maximum within a certain period (e.g., day, week or month). Trips taken after the maximum fare is reached during the time period would be free.
Time of day pricing In this option, the cost to ride transit would change depending on the time of day. Rush hour on regular week days would have a cost, and other times (e.g. at night and on weekends) would have a lower cost. This option would encourage people to use transit during times when it is less busy.
Fare by distance and mode Fare for local services (buses and streetcars) would be unchanged – a single cost no matter where you travel. Subway would be an additional fare, based on the length of the trip on the subway.
Fare by zone The whole Greater Toronto and Hamilton Region would be divided into zones and fare would be based on the number of zones travelled through.

The second list of options, or “Add-on Options,” would discount travel for some customers but would have only a small impact on how many people would choose to ride transit. Any of the add-on options could be added to one of the fare options above, to make it better.

Add-on options Description
Concessions Cost to ride transit would be reduced for children, youth, students and seniors, and low-income earners, compared to adults.
Loyalty program Customers could earn free transit trips by using transit frequently.
Group travel discount Cost to ride transit would be reduced for larger groups of people (e.g. school classes, tour groups, etc.)

If you have any feedback or questions about the proposed fare policy statement or goals, or the fare policy options being considered, please provide your feedback through the online survey or town hall, or contact TTCFares@ttc.ca.

Background

5-Year Fare Policy

The key objective is to develop a fare policy based on a consideration of all fare options from zero-fare to full-cost recovery. The work will identify policy goals such as equity, affordability, revenue and ridership. It will also identify limits and opportunities in the current fare structure that affect fare policy decision making.

10-Year Fare Collection Outlook

The key objective is to develop a fare collection outlook over a 10-year period that will achieve policy goals and objectives established in the 5-Year Fare Policy. The creation of the 10-Year Fare Collection Outlook will follow the direction provided by the 5-Year Fare Policy.

Phase 1: Situation analysis

The Situation Analysis focused on understanding the TTC and YRT organizations, our customers, and fare policies of other transit providers around the world. This work will help us to evaluate fare policy options and structure our own fare policy.

Phase 2: Future direction

The second phase involves creating a fare policy statement, based on findings from the Situation Analysis. A range of policy goals will aim to address important factors such as affordability, equity, fare integration (cross-boundary travel), revenue and ridership. These goals will be used to identify a preferred fare policy option for the TTC and YRT.

Phase 3: Implementation

This final phase will outline the preferred fare structure, fare products and pricing. The 5-Year Fare Policy will also include an implementation plan with action steps for the next five years. This includes a forecast of revenue and ridership impacts, and a monitoring and evaluation plan to ensure goals are being achieved.

As public/customer engagement is central to the development of the fare policy, Phase 3 will include: Online surveys, focus groups and a virtual town hall. 

See full details of the 5-Year Fare Policy and 10-Year Fare Collection Outlook.

Collection of Information

The personal information you provide is collected by TTC under the authority of the City of Toronto Act, 2006, S.O. 2006, Chapter 11, Schedule A including but limited to Part XVII and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The information is collected for the purpose of developing a 5-Year Fare Policy by better understanding its customers and their experience in relation to fares.

Questions about the collection and use of the information in the demographic data can be directed to Coordinator, Records Management and Freedom of Information, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2, or by telephone at 416-472-2011.