1. I am a current TTC Wheel-Trans customer do I have to re-apply?
TTC will be focusing on new customers for the next few months; your current level of service will not change. TTC will need to recertify all current customers in the future to ensure the AODA eligibility criteria is applied consistently to all customers. How and when recertification will take place is still being planned. You will be notified in advance, if you require recertification.
2. Why are there customers travelling without mobility aids/assistive devices, don’t you need an assistive device to qualify for Wheel-Trans service?
As we progress towards AODA compliance, exciting changes are happening at the TTC. One of the most significant changes are those related to eligibility for Wheel-Trans service. Historically, eligibility has been reserved only for those who have physical functional mobility disabilities and are using assistive devices. To be in compliance with the AODA and to align with the Ontario Human Rights Code, TTC will begin to accept applications from persons not just with physical disabilities but also cognitive, sensory and mental health disabilities.
This means that our current customers may notice people travelling without mobility aids. As some cognitive, sensory and mental health disabilities are also invisible disabilities, it may sometimes appear that a customer does not have a disability. As TTC begins to accept invisible disabilities we need to change what we currently think “disability” looks like.
3. What is “Family of Services”?
Family of Services describes the bundle of transportation services that are available to TTC Wheel-Trans customers. The Family of Services that are currently available includes both specialized door-to-door transit and conventional transit services such as accessible bus, subway and streetcars.
4. Will I be required to start taking conventional transit on January 1, 2017?
No, you will not be required to take conventional transit. Family of Services will begin in mid-2017 as a pilot on a volunteer basis only. The pilot will help us learn about how persons with disabilities can use conventional services such as the bus, subway and streetcar. If you are interested in being part of the pilot, please contact Wheel-Trans at WTCS@ttc.ca or 416-393-4111. We encourage all customers who are able to do so, to integrate their Wheel-Trans trips with conventional transit, i.e. take a Wheel-Trans ride from your home to your nearest accessible conventional transit stop. Integrating Wheel-Trans with conventional transit, where possible, increases our customers' independence and freedom and spontaneity of travel.
5. Will I be able to get travel training?
TTC has begun planning a travel training program to our customers in order to promote independence and freedom of travel. It is anticipated that a program will be developed and implemented as the Family of Services expands.
6. If I am a visitor from another city and require Wheel-Trans service do I have to apply?
No. If you are registered for a specialized transit service in your city we will provide you with up to thirty (30) days of service. If you require service beyond thirty days you will have to apply for service like any other customer.