Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Wheel-Trans operator and passenger in subway stationCommunity BusCustomer exits a TTC bus

What’s new at Wheel-Trans

No more holding on the phone!

Wheel-Trans is excited to announce a new telephone system which will make booking trips even easier.

Our new phone system now allows customers to request a call back. Instead of having to remain on hold, simply provide us with a phone number for us to contact you and we’ll call you back. When you do so, we will also inform you of the approximate wait time before speaking to a contact centre representative.

We will continue to inform you of the exciting changes to come as the TTC strives to provide an accessible transit system that makes Toronto proud!

Travel Training

Are you looking to gain independence and have flexibility? Say goodbye to planning your trips days in advance!

Travel Training is your key to traveling when you want, where you want, and how you want! 

What is Travel Training?

Travel Training is the TTC’s new program where Wheel-Trans customers can receive free training on the bus, subway, streetcar and community bus systems to improve their transit experience.

Our goal is to support customers that want to learn how to travel safely and independently on TTC services, and to help customers improve their travel skills and increase their confidence. This program is designed to teach customers about all the accessibility features on TTC,  and to assist customers with navigating around Toronto.

One-on-one travel training is designed to meet the personalized needs of the customer.  Our travel trainer will spend up to four 1:1  sessions travelling with the customer on the route of their choice.

The Travel Trainer will plan the route with all the accommodations the customer needs, and travel with the customer on their journey. The travel training process is designed to help customers improve their travel skills, reduce anxiety or fear of the unknown, and to help the customer reinforce the skills they need to ride the fixed route transit system independently with confidence.

The program features include: planning your trip with the accommodations you need, way finding and navigation, using PRESTO, boarding vehicles, requesting accessible features, and problem solving tips for when unexpected challenges, such as delays and closures happen.

This program supports the Wheel-Trans vision for: “accessible transit service that ensures dignity, spontaneity, fairness and freedom of travel for all customers” and represents true freedom for each person and their abilities.

Why participate in travel training?

  • No need to plan your life in advance. You can live spontaneously! Go when you want, where you want, how you want!
  • Gain independence.  Have flexibility. Build self – esteem. Feel empowered. Better quality of life.
  • No need to worry about no shows
  • No need to worry about having rides put on waitlist
  • No life happens points
  • Guaranteed Wheel-Trans rides within 4 hours for same day family of service rides , and short wait times when booking a Family of Services trip
  • Be more involved in the  community and connect with others

Sign up today!

Join us for a Travel Training Information Session and receive a FREE swag bag!

Our next session is Thursday June 28th in North York from 6pm-8pm.

RSVP to traveltraining@ttc.ca or call 416-393-4111.

Code of Conduct Policy

Protecting the safe and respectful environment on TTC Wheel-Trans is important to us. To ensure our customers and our staff experience a culture of respect, dignity and safety when interacting with or travelling on the TTC, we have introduced a new policy. The Wheel-Trans Code of Conduct Policy protects the integrity of the TTC in accordance with By-Law No. 1.  This new policy allows and authorizes Wheel-Trans to take immediate action if the safe and respectful environment is jeopardized in any way.

Under TTC By-Law No. 1 the Wheel-Trans Code of Conduct Policy defines rules & guidelines that all persons shall follow while using TTC services or interacting with TTC customers and staff.

This includes:

  • refrain from any action that would knowingly jeopardize the safety of yourself or any other persons within TTC property.
  • treat everyone with respect and civility to allow use, operation, and enjoyment of TTC in a safe and gratifying manner for all persons.
  • refrain from communicating with TTC staff, other customers or members of the public in a manner that is disrespectful or abusive including using profane language, yelling, speaking offensively, making lewd comments or gestures.

Documented violations of the Code of Conduct Policy may result in a suspension of Wheel-Trans services.

Learn more about the Customer Policies.

Family of Services Officially Part of Wheel-Trans Services 

Due to the success of the Family of Services (FOS) Pilot, we are pleased to announce that Wheel-Trans is going to continue to offer this convenient and spontaneous service for our customers.

What does this mean moving forward?

In an effort to provide Wheel-Trans customers with more independent and flexible travel options, customers can use conventional transit (subway, streetcar or, bus) for part of, or all of, their journey.  Depending on a customer’s abilities, we will work with them to suggest alternative travel options that combine both specialized door-to-door transit and TTC buses, subways or streetcars.

If a person has never taken conventional transit and would like to learn how, Wheel-Trans offers personalized, 60-minute training sessions that helps customers learn how to use the TTC's conventional transit services independently. Training will be customized to fit an individual’s lifestyle, travel needs and abilities. To learn more or participate the next time you book your trip, please contact traveltraining@ttc.ca or 416-393-4111.

Don’t forget!

If you schedule your Family of Services trip on the day you plan on travelling, and give Wheel-Trans at least four hours’ notice, we will guarantee your ride.

Learn more about Family of Services.

Booking your Wheel-Trans trip?

Go to mywheel-trans.ttc.ca to book online or call the RideLine at 416-397-8000 to book your rides.

To choose your destination choose “Landmark Type,” then ”CommCntr/Attrn/Office/Library/Rel/Park” and then choose “Variety Village, Main Ent (3701 Danforth Ave, Scarborough). Landmark note – use main entrance.

Let’s help plan your Family of Services Trip

With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey.  Learn more about Family of Services.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca