Automated Touchtone System

Available from 5:00 am – 11:00 pm, 7 days a week

Our touchtone menu has changed; offering you more choices. When booking your Occasional Trips on RideLine, you now will be able to choose from:

Your Favourites List Use the list on the back page if you have not already submitted your list.

Major Landmarks are the addresses of all major hospitals, shopping malls, entertainment facilities, Community Centres and any other locations that we provide rides to on a regular basis. It is not necessary to add these addresses to your favourites, because they are available for everyone to choose.

Any destination that you have booked to in the last 6 months.

See the previous page for the new ways to describe your Wheel-Trans trips and personal information!
RideLine Automated Touchtone System Choices:

1. Trip Confirmations and Cancellations
• Estimated pick-up and arrival times and vehicle types for Occasional, Regular or Same Day Trips
• Cancel next day or same day rides

2. Express Booking (5:00 am to 11:00 pm)
• Book a round trip for the next day using your registered personalized Express Trip Booking List

3. Occasional Booking for tomorrow (5:00 a.m. to 11:00 p.m.)
• Book a trip for the next day using your Favourites List (Pre-registered List), Landmarks (Common Codes) or locations you have travelled to in the last 6 months

4. Regular Trip Interruptions
• Temporary cancellation of Regular (Prebook) Trips for a specified period of time - (used to be Prebook Exceptions)

5. Phone Listings and Hours of Operation Operating Guidelines and Services
• Phone listings & Hours of Operation
• Late Cancellation/No-Show Policy
• Eligibility Guidelines
• Operating Guidelines
• Service for Tourists
• Zone Bus Information

6. To change your RideLine password (default password is your month and day of birth)

Press “0”at any time to speak with a Reservationist

A Representative will be pleased to show you how the RideLine or Internet Trip Booking works.  Call Customer Service at 416-393-4111 or You can also ask to attend one of our Wheel-Trans 101 Information Sessions.