Most of our Wheel-Trans customers receive the automated Callout service. This means you would receive phone calls with the details of your scheduled trips including: the times, destinations and vehicle type. These calls are received between 9:00 pm and 10:30 pm the night before or after 7:00 am on the day of their trip.  Customers do not need to call us for this information.  If you are not already signed up for Wheel-Trans Callout, contact Wheel-Trans Customer Service at or call us at 416-393-4111.